Insurance Customer Service Representative

4 days ago


Medicine Hat, Alberta, Canada BrokerLink Full time

At BrokerLink, we strive to create a work environment that values our team members. Our company was founded on the principles of integrity, respect, customer-driven mindset, excellence, and generosity.

We seek like-minded individuals who provide exceptional customer service while maintaining a professional demeanor. Your success is our priority, and we invest in your growth and development.

We have over 200 offices across Canada, offering flexible work arrangements to suit your needs. We are currently looking for a Personal Insurance Advisor to join our Personal Insurance team at our Medicine Hat, AB branch on a Permanent Full-Time Basis.

Perks of Working with Us:
  • Flexible health and dental insurance benefits package
  • Personal spending amount for a healthy lifestyle
  • RRSP - Registered Retirement Savings Plan with Company matching
  • ESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect
  • Dress according to your daily schedule
  • Competitive compensation package with bonus aspect
  • Employee discount program, including Apple, Bell, Rogers, and more
  • Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty, and starting at 3 weeks of vacation per year
  • Working for an employer recognized as one of Canada's best employers, such as Kincentric 2023

The role entails:

Key Responsibilities:
  • Answer multi-line phones and direct client inquiries
  • Control the flow of walk-in customers and callers
  • Ensure the needs of customers are met through superior customer service
  • Process customer payments, bank deposits, petty cash management, and account coding
  • Be part of the billing team answering client calls regarding payments
  • Monitor and distribute incoming and outgoing mail, faxes, and couriers
  • Ensure EPIC system & company portals are updated consistently
Requirements:
  • High School and/or Post-Secondary Education
  • 2-5 years experience in an office environment
  • Computer skills - Keyboarding and MS Office
  • Strong customer focus
  • Demonstrated ability to handle multiple priorities successfully
  • Strong analytical and organizational skills
  • Excellent verbal and written communication skills
  • Exposure to Epic is an asset
  • Excellent customer services skills and adept in conflict resolution
  • Priority will be given to the candidate with previous experience working in a brokerage or insurance industry
  • Ability to pass a criminal background check and credit check


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