Current jobs related to Help Desk Specialist - Toronto, Ontario - GlassHouse Systems

  • Help Desk Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk Support SpecialistWe are seeking a highly skilled Help Desk Support Specialist to join our team at Pixel Pop Media Services LTD. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients and internal teams.Key Responsibilities:Respond to user inquiries and resolve technical issues in a...

  • Help Desk Specialist

    4 weeks ago

    Toronto, Ontario, Canada S.i. Systèmes Full time

    Job Title: Intermediate Help Desk SpecialistWe are seeking an experienced Intermediate Help Desk Specialist to provide technical support and incident resolution in support of computer operations.Key Responsibilities:Troubleshoot and resolve technical issues with workstations, laptops, and other IT equipment, including login, passwords, software installation,...

  • Help Desk Specialist

    4 weeks ago

    Toronto, Ontario, Canada S.i. Systèmes Full time

    Job Title: Intermediate Help Desk SpecialistWe are seeking an experienced Intermediate Help Desk Specialist to provide technical support and incident resolution in support of computer operations.Key Responsibilities:Troubleshoot and resolve technical issues with workstations, laptops, and other IT equipment, including login, passwords, software installation,...

  • Help Desk Specialist

    2 weeks ago

    Toronto, Ontario, Canada Infiniti Downtown Full time

    About the Role:We are seeking a talented and detail-oriented individual to join our Help Desk team as a Help Desk Specialist. As a Help Desk Specialist, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries via phone,...

  • Help Desk Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk Support SpecialistWe are seeking a highly skilled Help Desk Support Specialist to join our team at Pixel Pop Media Services LTD. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients and internal teams.Key Responsibilities:Respond to user inquiries and provide timely and effective...

  • Help Desk Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk Support SpecialistJob Summary: We are seeking a highly skilled Help Desk Support Specialist to join our team at Pixel Pop Media Services LTD. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients and ensuring that their computer hardware and software needs are met.Key...

  • Help Desk Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk Support SpecialistJob Summary: We are seeking a highly skilled Help Desk Support Specialist to join our team at Pixel Pop Media Services LTD. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients and ensuring that their computer systems are running smoothly.Key Responsibilities:Respond...

  • Help Desk Specialist

    3 weeks ago

    Toronto, Ontario, Canada Dallx Inc Full time

    Dallx Inc is seeking a skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support to our users, resolving issues with computer systems and networks, and providing advice and training to users in response to identified difficulties.The ideal candidate will have a strong understanding of...

  • Help Desk Specialist

    4 weeks ago

    Toronto, Ontario, Canada Dallx Inc Full time

    Job Title: Help Desk TechnicianDallx Inc is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our users, troubleshooting computer systems and networks, and resolving technical issues in a timely and efficient manner.Key Responsibilities:Provide technical support to...

  • Help Desk Specialist

    3 days ago

    Toronto, Ontario, Canada Nextgen System Canada Full time

    Job DescriptionWe are seeking a highly skilled Help Desk Specialist to join our team at Nextgen System Canada. As a key member of our technical support team, you will be responsible for providing top-notch assistance to our clients.About the RoleThis is a challenging and rewarding role that requires excellent problem-solving skills, strong communication...

  • Help Desk Specialist

    4 weeks ago

    Toronto, Ontario, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk AnalystWe are seeking a highly skilled and experienced Help Desk Analyst to join our team at Pixel Pop Media Services LTD.Job Summary:The Help Desk Analyst will be responsible for providing technical support and assistance to our clients and internal teams. This includes troubleshooting and resolving technical issues, providing training...

  • Help Desk Support Specialist

    3 days ago

    Toronto, Ontario, Canada Connexall Full time

    Job DescriptionWe are seeking a skilled Help Desk Support Specialist to join our team at Connexall. In this role, you will provide technical support and assistance to users, ensuring they have the necessary tools and information to perform their jobs efficiently.About the RoleThis is a permanent position with a salary range of $55,000 - $70,000 per year,...

  • Help Desk Specialist

    4 weeks ago

    Toronto, Ontario, Canada Pixel Pop Media Services LTD Full time

    Job Title: Help Desk AnalystWe are seeking a highly skilled and experienced Help Desk Analyst to join our team at Pixel Pop Media Services LTD. As a Help Desk Analyst, you will be responsible for providing technical support to our clients and internal teams, troubleshooting and resolving technical issues, and ensuring that our systems and infrastructure are...

  • Help Desk Specialist

    4 weeks ago

    Toronto, Ontario, Canada Citi College of Canadian Careers Full time

    Job Title: Help Desk TechnicianCiti College of Canadian Careers is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our users, troubleshooting computer systems and networks, and resolving technical issues in a timely and efficient manner.Key Responsibilities:Provide...

  • Help Desk Specialist

    4 weeks ago

    Toronto, Ontario, Canada Citi College of Canadian Careers Full time

    Job Title: Help Desk TechnicianCiti College of Canadian Careers is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our users, troubleshooting computer systems and networks, and resolving technical issues in a timely and efficient manner.Key Responsibilities:Provide...

  • Help Desk Specialist

    4 weeks ago

    Toronto, Ontario, Canada Citi College of Canadian Careers Full time

    Job SummaryWe are seeking a highly skilled Help Desk Technician to join our team at Citi College of Canadian Careers. As a Help Desk Technician, you will be responsible for providing technical support to our users, troubleshooting and resolving technical issues, and ensuring the smooth operation of our computer systems and networks.Key...

  • Help Desk Specialist

    2 months ago

    Toronto, Ontario, Canada Citi College of Canadian Careers Full time

    Job Title: Help Desk TechnicianCiti College of Canadian Careers is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our students and staff, ensuring that our computer systems and networks are running smoothly.Key Responsibilities:Technical Support: Provide...

  • Help Desk Support Specialist

    2 days ago

    Toronto, Ontario, Canada Reliable AOC Inc. Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Help Desk Support Specialist to join our team at Reliable AOC Inc. This is a permanent position with a competitive salary range of $45,000 - $60,000 per year.About the RoleIn this role, you will be responsible for providing exceptional customer service and technical support to our clients. You...

  • Help Desk Specialist

    4 weeks ago

    Toronto, Ontario, Canada Citi College of Canadian Careers Full time

    Job Title: Help Desk TechnicianCiti College of Canadian Careers is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our users, troubleshooting computer systems and networks, and resolving technical issues in a timely and efficient manner.Key Responsibilities:Provide...

  • Help Desk Specialist

    2 months ago

    Toronto, Ontario, Canada Dallx Inc Full time

    Job Title: Help Desk TechnicianWe are seeking a skilled Help Desk Technician to join our team at Dallx Inc. As a Help Desk Technician, you will be responsible for providing technical support to our users, troubleshooting computer systems and networks, and resolving issues in a timely and efficient manner.Key Responsibilities:Provide technical support to...

Help Desk Specialist

2 months ago

Toronto, Ontario, Canada GlassHouse Systems Full time
About GHS

GlassHouse Systems (GHS) is a leading provider of enterprise systems and managed services solutions. With over 30 years of experience, we deliver high-quality services and support to our clients in Canada and the US.

Job Summary

We are seeking a Help Desk Specialist to join our team. As a Help Desk Specialist, you will provide technical support to internal and external clients, addressing incoming queries and issues related to servers, systems, software, and hardware.

Key Responsibilities
  • Provide technical support to internal and external clients, including problem determination, resolution, and escalation.
  • Assist customers in diagnosing technical issues related to a Cloud-based Linux/IBMi OS environment.
  • Document all incidents, outages, status, and resolutions in accordance with GHS Service Desk procedures.
  • Update ticketing information in the Service Now ticketing database.
  • Monitor customer SOC vulnerability dashboard and create tickets as needed.
  • Diagnose and troubleshoot issues in the IBM Cloud environment.
  • Perform security administration functions for user access, data access, and remote access.
  • Issue timely, accurate, and professional notifications regarding incidents impacting the user community or targeted service consumer.
  • Proactively manage high-severity and priority incidents from identification to resolution.
  • Collaborate with internal/external IT resources to identify problems and restore services.
  • Complete other duties or tasks as assigned.
Requirements
  • 3rd and up year student, working towards a degree in Computer Science or similar discipline.
  • Fundamental working knowledge of infrastructure elements, including servers, operating systems, storage, networking, security, and infrastructure operations.
  • Strong analytical skills.
  • Strong verbal communication skills and technical writing skills.
  • Ability to present complex concepts in a clear, concise manner.
Nice to Have
  • Experience in ITSM process – incident, change, and problem management.
  • Knowledge with public cloud platforms like AWS (Amazon Web Services) and Azure.
  • Experience working in IBMi OS environments.
  • Experience in ITSM ticketing tool – Service Now.
About Us

GlassHouse Systems is an equal opportunity employer that values diversity at our company and encourages all candidates to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We believe that a diverse team is the key to innovation and growth. If you are a motivated and detail-oriented individual who is passionate about technology, we encourage you to apply for this exciting opportunity.