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Technical Support Specialist

2 months ago

Fredericton, New Brunswick, Canada PeopleToGo Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at PeopleToGo. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities
  • Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers.
  • Install, move, add, and change (IMAC) services for hardware roll-outs, refreshes, and other deployment-related activities.
  • Handle software installation, support, and upgrades.
  • Provide 2nd-level Help Desk support and respond to customer inquiries.
  • Perform basic LAN and internetworking-related activities.
  • Handle bench repairs and remedial maintenance.
Requirements
  • 3-5 years of IMAC experience with hardware roll-outs, refreshes, and other deployment-related activities.
  • 3-5 years of deskside support experience.
  • 3-5 years of break-fix experience.
  • Strong internetworking and troubleshooting skills.
  • A+ certification and at least one certification from either Cisco or Microsoft.
  • Excellent customer service skills and ability to work independently or as part of a team.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

If you are a motivated and experienced Technical Support Specialist looking for a new challenge, please submit your application with a copy of your resume and daytime contact information.