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Customer Service Representative
1 month ago
We are seeking a highly skilled and compassionate Customer Service Representative to join our team in Thunder Bay. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and making a tangible impact on our community.
Key Responsibilities- Welcome and engage with clients, providing personalized support and solutions to meet their needs.
- Answer phone calls and emails, responding promptly and professionally to client inquiries.
- Provide retail sales customer service, ensuring clients receive the best possible experience in-store.
- Fax and digitize files, maintaining accurate and up-to-date records.
- Work closely with service technicians and sales consultants to oversee client order administration.
- Process payments, manage bank deposits, and handle billing and payments as needed.
- Coordinate equipment rentals and sales, ensuring seamless transactions.
- Deliver exceptional customer service, handling communication between clients, therapists, and funders.
- Education: Degree or diploma from a post-secondary institution or minimum 2 years of experience in a fast-paced office environment or customer-facing role.
- Experience: Interest in or exposure to the healthcare or personal mobility device industry, with experience in equipment sales or the sales process considered an asset.
- Communication: Excellent communication skills, with the ability to build relationships with clients and work with customers to find the best solutions.
- Flexibility and Organization: Deadline-driven, with the ability to prioritize and manage multiple tasks and projects.
- Empathy and Respect: Empathetic and respectful, with the ability to navigate any situation in a friendly, professional, and compassionate manner.
- Technical Skills: Proficient in Microsoft Office Suite and comfortable navigating databases, with experience with Jobber and Navision an asset.
At Motion, we're committed to making life accessible for all. We're a company that values compassion, kindness, and expertise, and we're looking for like-minded individuals to join our team. If you're passionate about delivering exceptional customer experiences and making a difference in people's lives, we encourage you to apply.
