Tech Support Specialist
2 weeks ago
Chandos is an equal opportunity employer committed to a diverse, equitable, and inclusive culture. We strive for a work environment that fosters growth and development.
Salary InformationWe offer competitive wages in line with industry standards for this role in Edmonton, Alberta. The estimated annual salary is $**,###.*** based on experience.
Job DescriptionThe Tech Support Specialist plays a vital role in ensuring the smooth operation of our IT systems. This includes providing first contact support for end-users, prioritizing incidents, and escalating issues as needed.
- Provide timely and effective resolution of end-user issues via telephone, web portal, email, and chat.
- Prioritize incidents and service requests according to defined processes.
- Escalate incidents with accurate documentation to suitable technicians.
- Use remote tools and diagnostic utilities to aid in troubleshooting.
- Test fixes to ensure incidents have been adequately resolved.
To succeed in this role, you will need:
- Knowledge of basic PC computer hardware.
- Experience with MS-Windows 10 desktop and server operating systems.
- Able to work regular business hours in our Edmonton office.
We offer a comprehensive benefits package including:
- Competitive wages
- Well-rounded employer-paid benefits program
- RRSP matching program
- Educational assistance
- Recognition and annual salary reviews
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