Scandinavian Guest Experience Ambassador

4 weeks ago


Whistler, British Columbia, Canada Scandinave Spa Whistler Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Experience Agent to join our team at Scandinave Spa Whistler. As a key member of our front-line staff, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience from the moment they arrive.

Key Responsibilities

- Welcome guests and provide a thorough explanation of our Scandinavian Baths procedures, massages, and orientation of the spa facility
- Understand the needs of our guests and offer appropriate services and products to enhance their experience
- Process a variety of transactions, including Scandinavian Baths, massages, gift certificates, and boutique products
- Ensure the efficient control of locker keys, towels, and waiting lists

Requirements

- Previous customer service experience preferred
- Ability to remain professional and courteous with customers at all times
- Must be available to work evenings, holidays, and weekends
- Excellent verbal and written communication skills
- Must be able to think on their feet, be proactive, problem solve, and deal with change on a daily basis

What We Offer

- Complimentary thermal baths membership for yourself
- Extended health benefits after 9 months
- Massage discounts of up to 35%
- Food and beverage discounts for onsite café of 25%
- Complimentary thermal baths membership for one friend, after 3 months
- Corporate discount vouchers for friends and family visiting Scandinave Spa
- Flexible schedule

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