Field Service Technician

1 month ago

Montreal, Quebec, Canada Engel Machinery Full time
Job Summary:

The Service Technician will be responsible for performing work remotely at customer sites, installing and servicing equipment, providing customer training and support as necessary.

Key Responsibilities:
  • Troubleshoot and repair injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components.
  • Perform all safety checks on equipment.
  • Educate customers on equipment and instruct on proper operation.
  • Manage resolution of customer issues, including order and installation of replacement parts as necessary.
  • Order replacement parts with diagnoses of problems with control systems and develop an organized approach to solving machine problems and repairs/replaces parts as required.
  • Instruct other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems.
  • Communicate on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field.
  • Provide written reports on a regular basis to the Service Manager.
Requirements:
  • High School Diploma Required
  • Associate's or Bachelor's degree preferred
  • 5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer
Why ENGEL?

ENGEL is a global leader in the manufacture of plastics processing machines. We offer a full range of technology modules for plastics processing as a single source supplier. Our company history is a success story that we keep on writing every day with our employees. We are looking for talented individuals to join our team and contribute to our continued growth and success.

ENGEL offers a competitive total compensation package to eligible employees, including health, dental, LTD and life insurance, 401k with match, contribution to HSA, Dependent and Health FSA, vacation pay and holiday pay. We are an equal opportunity employer and welcome applications from qualified candidates.

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