Technical Support Specialist

1 month ago

Ottawa, Ontario, Canada Vocantas Full time

About Vocantas

Vocantas is a dynamic company that offers a high-energy environment working with innovative technologies. We are passionate about ensuring that our customers always come first.

Job Summary

We are seeking a Technical Customer Support Professional to provide post-sales technical support for clients using a hands-on approach. The ideal candidate will have a thorough understanding of the products, configurations, and best practices in programming voice applications in the Microsoft .NET environment.

Key Responsibilities

  • Provide technical support for clients using a hands-on approach
  • Understand and work with multiple Windows OS's, including Windows 10, Windows Server 2012, Server 2016, and Server 2019, as well as working knowledge of Linux
  • Strong SQL Server experience involving query execution and light performance tuning
  • Working knowledge of MS SQL functionality, including execution plans and table indexing

Requirements

  • Computer Science, Math, or Engineering degree, or relevant telecom or network experience
  • Good written and verbal communication skills in English
  • Self-starter with excellent problem-solving skills
  • Good analytical and troubleshooting skills
  • Ability to multi-task and work independently while setting and meeting timeline expectations
  • Ability to direct and assist in problem resolution
  • Strong communication skills with a talent for dealing with senior management of end-user customers in hospital, academic, and utility settings
  • At least 5 years of direct technical or customer support experience
  • Willingness to share rotation for off-hours support and be reachable by cell phone
  • Ability to travel (valid passport and driver's license)

Assets

  • Telephony knowledge, including PBXs, Telco, CTI cards, and Dialogic card knowledge
  • Knowledge of Microsoft Speech Server and Speech SDK
  • Knowledge of hardware installation and configuration
  • Experience working in a VM environment (preferably VMWare)
  • Previous IVR system development experience
  • Working knowledge of signaling protocols, including VOIP, SIP, H.323, ISDN, T1 RB
  • Experience with low-level Telecom configuration and analysis and troubleshooting
  • Bilingualism in French and/or Spanish would be an asset

Please forward all resumes in Word or PDF format, along with desired compensation, to the subject line. All candidates must be currently eligible to work in Canada. We thank all applicants for their interest and only those selected for an interview will be contacted directly.

  • Technical Support Specialist

    4 weeks ago

    Ottawa, Ontario, Canada Canada Inc. Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Canada Inc. The successful candidate will provide technical support to our users, troubleshoot issues, and provide training and advice as needed.Key Responsibilities:Provide technical support to users via phone, email, or...

  • Technical Support Specialist

    2 weeks ago

    Ottawa, Ontario, Canada Canlan Sports Full time

    Job Title: Technical Support SpecialistAt Canlan Sports, we are seeking a skilled Technical Support Specialist to join our team.Key Responsibilities:Provide technical support to employees and customersInstall and configure computer systems and softwareTroubleshoot and resolve technical issuesPerform backups and recoveries of dataRequirements:1-2 years of...

  • Technical Support Specialist

    4 weeks ago

    Ottawa, Ontario, Canada Canada Inc. Full time

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our team at Canada Inc. The successful candidate will be responsible for providing technical support to our users, troubleshooting issues, and implementing solutions.Key Responsibilities:Respond to user inquiries and provide technical...

  • Technical Support Specialist

    1 month ago

    Ottawa, Ontario, Canada beBee Professionals Full time

    We are seeking a Technical Support Specialist to provide technical assistance to our customers and internal teams. The ideal candidate will have a strong understanding of computer hardware and software, as well as experience with troubleshooting and problem-solving.The successful candidate will be responsible for responding to customer inquiries,...

  • Technical Support Specialist

    2 weeks ago

    Ottawa, Ontario, Canada baby enRoute Full time

    About This RoleBaby enRoute is seeking a dedicated and detail-oriented Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing high-quality technical assistance to our customers, ensuring their issues are resolved promptly and effectively.Key Responsibilities:Technical Support: Respond to...

  • Technical Support Specialist

    1 month ago

    Ottawa, Ontario, Canada beBee Professionals Full time

    beBee Professionals is seeking a skilled Technical Support Specialist to provide technical assistance and support related to computer systems, hardware, or software. The ideal candidate will have a strong background in computer science and experience in a help desk support role.Key Responsibilities:Provide technical support and assistance to employees and...

  • Technical Support Specialist

    1 month ago

    Ottawa, Ontario, Canada beBee Professionals Full time

    We are seeking a skilled Technical Support Specialist to provide exceptional technical assistance to our customers. The ideal candidate will have a degree in Computer Science or a related field and at least two years of experience in a technical support role. Key responsibilities include troubleshooting hardware and software issues, resolving customer...

  • Technical Support Specialist

    4 weeks ago

    Ottawa, Ontario, Canada Veryk Inc Full time

    We are seeking a skilled Technical Support Specialist to join our team at Veryk Inc. The ideal candidate will have a Bachelor's degree and 2 years of experience in providing technical support to users.Key Responsibilities:Respond to user inquiries and provide solutions to technical difficultiesConsult user guides, technical manuals, and other documents to...

  • Technical Support Specialist

    4 weeks ago

    Ottawa, Ontario, Canada Canada Inc. Full time

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our team at Canada Inc. The successful candidate will be responsible for providing technical support to our users, resolving issues with computer systems, and implementing solutions.Key Responsibilities:Respond to user inquiries and...

  • Technical Support Specialist

    1 month ago

    Ottawa, Ontario, Canada beBee Professionals Full time

    We are seeking a skilled Technical Support Specialist to provide technical assistance to our customers. The successful candidate will be responsible for troubleshooting and resolving technical issues, as well as providing technical advice and guidance.Requirements:Bachelor's degree in Computer Science, Information Technology, or a related fieldAt least 3...

  • Technical IT Support Specialist

    5 days ago

    Ottawa, Ontario, Canada NewFound Recruiting Full time

    At NewFound Recruiting, we are seeking a highly skilled Technical IT Support Specialist to join our team in Ottawa, Ontario.This is a full-time position with a competitive salary range of $55,000 - $65,000 per year, depending on experience.About the JobWe are looking for an individual who can provide exceptional user support and IT service desk services,...

  • Technical Support Specialist

    4 weeks ago

    Ottawa, Ontario, Canada N-able Technologies Ltd. Full time

    About the RoleN-able Technologies Ltd. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering high-quality service and support to our partners via phone, email, and/or chat.Key ResponsibilitiesCombine technical knowledge and problem-solving skills to provide an excellent...

  • Technical Support Specialist

    4 weeks ago

    Ottawa, Ontario, Canada Intertape Polymer Group Full time

    Position OverviewAt Intertape Polymer Group, we are seeking a highly skilled Technical Support Specialist to join our team. This role is responsible for providing technical support to national accounts, distributors, and end users. The successful candidate will partner with sales to analyze customer situations and provide technical sales support and guidance...

  • Technical Support Specialist

    2 weeks ago

    Ottawa, Ontario, Canada NAV CANADA Full time

    Job SummaryAs a Service Desk Specialist at NAV CANADA, you will be the primary point of contact for employees requiring technical assistance. You will respond to inquiries and provide support across various channels, ensuring timely resolution of technical issues and service requests.Key ResponsibilitiesTechnical Support: Assist users with software...

  • Technical Support Specialist

    1 month ago

    Ottawa, Ontario, Canada ThreeDify Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at ThreeDify.Key Qualifications:• Bachelor's or Master's degree in Mining or Geological Engineering.• Proficiency in General Mining Software Packages and Microsoft Excel.• Strong analytical and problem-solving skills, with the ability to work independently and as part of a...

  • Technical Support Specialist

    4 weeks ago

    Ottawa, Ontario, Canada ThreeDify Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at ThreeDify. The ideal candidate will possess a strong background in Mining or Geological Engineering and have experience with General Mining Software Packages and Microsoft Excel.Key Responsibilities:• Conduct thorough testing of geology and mining software.• Collaborate with...

  • Technical Support Specialist

    7 days ago

    Ottawa, Ontario, Canada CB Canada Full time

    Company OverviewCB Canada is a not-for-profit organization that seeks to make a positive impact in the community. Our team of dedicated professionals is committed to providing exceptional service and support to our clients.Compensation: $21.00 - $24.00 per hourThe RoleWe are currently seeking a Technical Support Specialist to join our team. As a key member...

  • Technical Support Specialist

    3 weeks ago

    Ottawa, Ontario, Canada N-able Technologies Ltd. Full time

    We are seeking a highly motivated and technical individual to join our Support team as a Technical Support Specialist. In this role, you will be responsible for delivering high-quality service and support to our partners via various communication channels. You will utilize your technical knowledge and problem-solving skills to provide an excellent support...

  • Technical Support Specialist

    6 days ago

    Ottawa, Ontario, Canada PCL Constructors Inc. Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team at PCL Constructors Inc. in a Business Technology role.Key Responsibilities:Provide tier 1 (phone) and 2 (in-person) technical support to the district, ensuring seamless IT operations across various site locations.Assist with equipment asset and...

  • Technical Laboratory Support Specialist

    2 weeks ago

    Ottawa, Ontario, Canada Algonquin College Full time

    About the PositionWe are seeking a highly skilled and organized Technical Laboratory Support Specialist to join our team at Algonquin College.