Business Operations Manager, Customer Service Center

5 days ago

Toronto, Ontario, Canada Intact Financial Corporation Full time
About the Role

We are seeking a highly skilled Business Operations Manager to lead our Customer Service Center team. This is an exciting opportunity to join our dynamic organization and contribute to the success of our business.

As a Business Operations Manager, you will be responsible for overseeing the day-to-day operations of the Customer Service Center, ensuring that all activities are aligned with company goals and objectives. You will also be responsible for managing a team of employees, providing guidance and support to ensure they have the necessary skills and resources to perform their jobs effectively.

Key Responsibilities
  • Lead and coordinate the activities of the Customer Service Center team by organizing, planning, and controlling the optimal use of personal, material, and financial resources according to the budget.
  • Manage the performance of team employees according to company policies, ensuring continuous training and compliance with customer experience standards.
  • Ensure the quality of phone service by monitoring cost and productivity control according to the objectives of the customer service center.
  • Supervise team members regularly to ensure they are meeting standards and achieving objectives.
  • Identify issues, propose solutions, make changes, and recommend improvements to enhance the quality of service offered, the operations of the service center, or risk management.
  • Participate in multidisciplinary committees relating to special projects and digital initiatives to plan strategic elements, ensure smooth deployment, forecast the impact of calls on the team, and optimize processes to control costs.
What We Offer
  • A competitive salary of $80,000 - $100,000 per year, depending on experience.
  • An industry-leading Employee Share Purchase Plan, where we match 50% of net shares purchased.
  • An extensive flex pension and benefits package, including access to virtual healthcare.
  • Flexible work arrangements to balance work and life.
  • Possibility to purchase up to 5 extra days off per year.
  • An annual wellness account to promote an active and healthy lifestyle.
  • Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
  • A dynamic workplace learning ecosystem, complete with learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
  • Inspiring leaders and colleagues who will lift you up and help you grow.

  • Director of Contact Center Operations

    3 weeks ago

    Toronto, Ontario, Canada Momentum Financial Services Group_new Full time

    Job Title: Director, Contact Center OperationsJob Summary:Momentum Financial Services Group_new is seeking a seasoned Director to lead its contact center operations. The ideal candidate will have a proven track record in managing in-house and outsourced contact centers, with a focus on customer-centric initiatives and business outcomes.Key...

  • Contact Center Operations Director

    7 days ago

    Toronto, Ontario, Canada undisclosed Full time

    body {font-family: Arial, sans-serif;}Contact Center Operations DirectorUndisclosed seeks a seasoned executive to lead its Contact Center Operations team. As Contact Center Operations Director, you will drive strategic vision, leadership, and day-to-day management of the contact center operations. Your proven track record in managing in-house and BPO contact...

  • Director of Contact Center Operations

    3 weeks ago

    Toronto, Ontario, Canada Momentum Financial Services Group_new Full time

    Job Title: Director of Contact Center OperationsJob Summary:Momentum Financial Services Group_new is seeking a highly skilled and experienced Director of Contact Center Operations to lead the development and execution of the overall strategy, leadership, and day-to-day management of our contact center operations. This pivotal role requires a visionary leader...

  • Director of Contact Center Operations

    3 weeks ago

    Toronto, Ontario, Canada Momentum Financial Services Group_new Full time

    Job Title: Director of Contact Center OperationsJob Summary:Momentum Financial Services Group_new is seeking a highly skilled Director of Contact Center Operations to lead the development and execution of the overall strategy for our contact center operations. The ideal candidate will have a proven track record in managing both in-house and outsourced...

  • Data Center Operations Manager

    1 month ago

    Old Toronto, Ontario, Canada Aptum group Full time

    About AptumAptum is a hybrid multi-cloud consulting, managed services, and software company focused on open source, cloud native platforms, networking, DevOps, and infrastructure services. Our purpose is to empower our customers to own their destiny in the cloud, ensuring they can leverage the flexibility of the cloud or the stability of on-premises...

  • Data Center Operations Manager

    1 month ago

    Old Toronto, Ontario, Canada Aptum group Full time

    About AptumAptum is a hybrid multi-cloud consulting, managed services, and software company focused on open source, cloud native platforms, networking, DevOps, and infrastructure services. Our purpose is to empower our customers to own their destiny in the cloud, ensuring they can leverage the flexibility of the cloud or the stability of on-premises...

  • Data Center Operations Manager

    1 month ago

    Toronto, Ontario, Canada Aptum group Full time

    About the RoleWe are seeking a highly skilled Data Center Operations Manager to join our team at Aptum. As a key member of our infrastructure services team, you will be responsible for leading a team of technical staff in support of our vision, customer base, and global initiatives.Key ResponsibilitiesProvide leadership to a team of technicians, including...

  • Data Center Operations Manager

    1 month ago

    Toronto, Ontario, Canada Aptum group Full time

    About the RoleWe are seeking a highly skilled Data Center Operations Manager to join our team at Aptum. As a key member of our infrastructure services team, you will be responsible for leading a team of technical staff in support of our vision, customer base, and global initiatives.Key ResponsibilitiesProvide leadership to a team of technicians, including...

  • Contact Center Operations Leadership Expert

    4 days ago

    Toronto, Ontario, Canada Momentum Financial Services Group_new Full time

    Director, Contact Center OperationsMomentum Financial Services Group_new seeks an exceptional Director, Contact Center Operations to spearhead our customer-centric initiatives and drive business results.About the RoleDevelop and execute a strategic vision for our contact center operations, aligning with our overall business objectives.Optimize in-house and...

  • Operations Manager II

    7 days ago

    Toronto, Ontario, Canada Cadillac Fairview Full time

    Job SummaryAs an Operations Manager II - Center Management at Cadillac Fairview, you will be responsible for overseeing the effective operation of a major shopping center. Your key responsibilities will include directing and coordinating the efforts of the operations team, overseeing services provided by external resources, and ensuring the center is managed...

  • Data Center Operations Manager

    4 weeks ago

    Old Toronto, Ontario, Canada Aptum group Full time

    About AptumAptum is a hybrid multi-cloud consulting, managed services, and software company focused on open source, cloud native platforms, networking, DevOps, and infrastructure services. Our purpose is to empower our customers to own their destiny in the cloud, ensuring they can leverage the flexibility of the cloud or the stability of on-premises...

  • Customer Service Manager

    4 weeks ago

    Toronto, Ontario, Canada Express Repair Inc Full time

    Job Title: Call Center ManagerWe are seeking a highly skilled and experienced Call Center Manager to join our team at Express Repair Inc. The successful candidate will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key Responsibilities:Lead and manage a team of customer...

  • Customer Service Manager

    4 weeks ago

    Toronto, Ontario, Canada Express Repair Inc Full time

    Job Title: Call Center ManagerWe are seeking a highly skilled and experienced Call Center Manager to join our team at Express Repair Inc. The successful candidate will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key Responsibilities:Lead and manage a team of customer...

  • Message Center Manager

    1 month ago

    Toronto, Ontario, Canada SABANA INC. Full time

    Job SummarySabana Inc. is seeking a highly skilled Message Center Manager to oversee the daily operations of our courier processing facility. As a key member of our team, you will be responsible for planning and organizing daily operations, authorizing delivery routes, and overseeing the receiving, sorting, routing, and delivery of mail.Key...

  • Message Center Manager

    4 weeks ago

    Toronto, Ontario, Canada SABANA INC. Full time

    Job SummarySabana Inc. is seeking a highly skilled Message Center Manager to oversee the daily operations of our courier processing facility. As a key member of our team, you will be responsible for planning and organizing daily operations, authorizing delivery routes, and overseeing the receiving, sorting, routing, and delivery of mail.Key...

  • Senior Operations Analyst for Contact Center Optimization

    2 weeks ago

    Toronto, Ontario, Canada Fairstone Bank Full time

    At Fairstone, we strive for excellence in customer service and efficiency in our operations. We're seeking a skilled Senior Operations Analyst to optimize our contact center's performance.Key Responsibilities:Conduct in-depth analysis of call center operations to identify areas for improvement.Develop and implement data-driven solutions to enhance quality...

  • Distribution Center Operations Coordinator

    1 month ago

    Toronto, Ontario, Canada Coca-Cola Canada Full time

    About This OpportunityThe Distribution Center Administrator plays a vital role in ensuring the smooth operation of our Distribution Center. As a key member of our team, you will provide administrative support to our warehouse operations, ensuring that all tasks are completed efficiently and effectively.ResponsibilitiesPrepare and coordinate delivery reports,...

  • Distribution Center Operations Coordinator

    1 month ago

    Toronto, Ontario, Canada Coca-Cola Canada Full time

    About This OpportunityThe Distribution Center Administrator plays a vital role in ensuring the smooth operation of our Distribution Center. As a key member of our team, you will provide administrative support to our warehouse operations, ensuring that all tasks are completed efficiently and effectively.ResponsibilitiesPrepare and coordinate delivery reports,...

  • Distribution Center Operations Coordinator

    1 month ago

    Toronto, Ontario, Canada Coca-Cola Canada Full time

    About This OpportunityThe Distribution Center Administrator plays a vital role in ensuring the smooth operation of our Distribution Center. As a key member of our team, you will provide administrative support to our warehouse operations, ensuring that all tasks are completed efficiently and effectively.ResponsibilitiesPrepare and coordinate delivery reports,...

  • Distribution Center Operations Coordinator

    1 month ago

    Toronto, Ontario, Canada Coca-Cola Canada Full time

    About This OpportunityThe Distribution Center Administrator plays a vital role in ensuring the smooth operation of our Distribution Center. As a key member of our team, you will provide administrative support to our warehouse operations, ensuring that all tasks are completed efficiently and effectively.ResponsibilitiesPrepare and coordinate delivery reports,...