Data Center Operations Manager

3 weeks ago

Old Toronto, Ontario, Canada Aptum group Full time
About Aptum

Aptum is a hybrid multi-cloud consulting, managed services, and software company focused on open source, cloud native platforms, networking, DevOps, and infrastructure services. Our purpose is to empower our customers to own their destiny in the cloud, ensuring they can leverage the flexibility of the cloud or the stability of on-premises infrastructure without vendor lock-in. This enables our customers to adapt to their changing business goals over time.

What You Can Expect

At Aptum, we tackle leading-edge technology challenges. We collaborate with our customers to navigate the cloud ecosystem, where the landscape, tools, and clouds are constantly evolving. While a strong critical infrastructure background is crucial for success in this role, a focus on leadership, particularly people, process, and practice, will be essential for a successful candidate. Aptum is a people-first organization, and we are passionate about understanding the needs of our customers, whether internal or external.

The Data Center Service is the foundation of Aptum's infrastructure service delivery. Our goal is to provide a solid and reliable platform for all customers, internal or external.

Who We're Looking For

We're seeking a hands-on, skilled Data Center leader capable of growing and driving team success through coaching and mentoring. If you're a technical leader with a passion for customer focus, data center availability, and team development, then you'll fit right in.

As the Manager, Data Center Infrastructure & Operations, you will be responsible for assembling and developing a competent multi-talented team that delivers exceptional customer experiences, achieves 100% data center availability, and strives to exceed targets. You will lead a team of technical staff in support of Aptum's vision, customer base, and global initiatives.

You will support presales conversations, enable cross-training of teams, perform or oversee data center infrastructure maintenance, and customer deployments. You will work collaboratively with the Product team to deliver supporting IT infrastructure and provide a feedback loop on potential product enhancements from the data center perspective.

A successful candidate will possess extensive knowledge of critical infrastructure, data center operations, a calm approach when responding to stressful situations, and be able to self-manage a flexible work schedule.

Responsibilities

  • Provide leadership to a team of technicians, including scheduling, training, and performance management.
  • Conduct formal employee reviews and regular informal feedback discussions with all team members.
  • Support commercial teams and consult on pre-sales and post-sales activities.
  • Be accountable to our customers, project timelines, and the accuracy of our management systems.
  • Infrastructure operations, including daily rounds, onsite vendor management, record keeping, coordination, and planning of general maintenance systems to ensure data center availability.
  • Maintain accurate inventory of data center assets.
  • Maintain accuracy of internal documentation, such as facility floor plans in Visio, MEP drawings, and CMMS and DCIM platforms.
  • Support internal change management process with the creation and maintenance of MOPs/SOPs/EOPs and coordinated preventative maintenance.
  • Support capacity planning and reporting against facility-based metrics, and utility usage.
  • Prepare, manage, and adhere to budgets and provide monthly reports detailing expenditures and identifying appropriate actions as required.
  • Ensure documented policies and standards are adhered to, and any risks identified are resolved.
  • Maintain and manage physical security of the data center and ensure that all work performed within the data center follows company policies and local safety regulations.
  • Drive adherence to compliance requirements and ensure any non-compliant findings are remediated.
  • Additional tasks or projects as directed by your line manager.

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