Data Center Operations Manager

3 weeks ago

Toronto, Ontario, Canada Aptum group Full time
About the Role

We are seeking a highly skilled Data Center Operations Manager to join our team at Aptum. As a key member of our infrastructure services team, you will be responsible for leading a team of technical staff in support of our vision, customer base, and global initiatives.

Key Responsibilities
  • Provide leadership to a team of technicians, including scheduling, training, and performance management.
  • Support commercial teams and consult on pre-sales and post-sales activities.
  • Be accountable to our customers, project timelines, and the accuracy of our management systems.
  • Infrastructure operations, including daily rounds, onsite vendor management, record keeping, coordination, and planning of general maintenance systems to ensure data center availability.
  • Maintain accurate inventory of data center assets.
  • Maintain accuracy of internal documentation, such as facility floor plans in Visio, MEP drawings, and CMMS and DCIM platforms.
  • Support internal change management process with the creation and maintenance of MOPs/SOPs/EOPs and coordinated preventative maintenance.
  • Support capacity planning and reporting against facility-based metrics, and utility usage.
  • Prepare, manage, and adhere to budgets and provide monthly reports detailing expenditures and identifying appropriate actions as required.
  • Ensure documented policies and standards are adhered to, and any risks identified are resolved.
  • Maintain and manage physical security of data center and ensure that all work performed within the data center follows company policies and local safety regulations.
  • Drive adherence to compliance requirements and ensure any non-compliant findings are remediated.
Requirements
  • 8+ years of Data Center facilities management experience.
  • ~5+ years of people management and leadership history, preferably in a technical environment.
  • ~ University Degree or College Diploma in a technical or other relevant discipline preferred.
  • Proven ability to manage multiple competing priorities and guide teams through stressful situations.
  • Able to understand mechanical and electrical systems, designs, and drawings.
  • Intermediate knowledge of Microsoft M365 products, including Visio, Excel, and Project.
  • Strong interpersonal, organization, and time management skills.
  • Experience providing mentorship, people development, and business value creation.
  • Able to understand technical requirements and develop implementation plans.
  • Able to learn new technical concepts quickly and create audience-appropriate documentation.
  • Self-manage a flexible work schedule, including evenings and weekends.

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