Data Center Operations Manager

1 month ago

Old Toronto, Ontario, Canada Aptum group Full time
About Aptum

Aptum is a hybrid multi-cloud consulting, managed services, and software company focused on open source, cloud native platforms, networking, DevOps, and infrastructure services. Our purpose is to empower our customers to own their destiny in the cloud, ensuring they can leverage the flexibility of the cloud or the stability of on-premises infrastructure without vendor lock-in. This enables our customers to meet their evolving business goals over time.

What You Can Expect

At Aptum, we tackle leading-edge technology challenges. We navigate the cloud ecosystem together with our customers, where the landscape, tools, and clouds will have you continuously growing and evolving your career. Although a strong critical infrastructure background is crucial to success in this role, a focus on leadership, particularly people, process, and practice, will be what a successful candidate needs to own and drive their career. Aptum is a people-first organization, and we are passionate about understanding the needs of our customers, whether internal or external.

The Data Center Service

The Data Center Service is the foundation of Aptum's infrastructure service delivery. The purpose of the Data Center service is to provide a solid and reliable platform for all customers, internal or external.

Who We're Looking For

We're seeking a hands-on skilled Data Center leader capable of growing and driving team success through coaching and mentoring. If you're a technical leader with a passion for customer focus, data center availability, and team development, then you'll fit right in.

Job Responsibilities
  • Provide leadership to a team of technicians, including scheduling, training, and performance management.
  • Conduct formal employee reviews and regular informal feedback discussions with all team members.
  • Support commercial teams and consult on pre-sales and post-sales activities.
  • Be accountable to our customers, project timelines, and the accuracy of our management systems.
  • Infrastructure operations, including daily rounds, onsite vendor management, record keeping, coordination, and planning of general maintenance systems to ensure data center availability.
  • Maintain accurate inventory of data center assets.
  • Maintain accuracy of internal documentation, such as facility floor plans in Visio, MEP drawings, and CMMS and DCIM platforms.
  • Support internal change management process with the creation and maintenance of MOPs/SOPs/EOPs and coordinated preventative maintenance.
  • Support capacity planning and reporting against facility-based metrics and utility usage.
  • Prepare, manage, and adhere to budgets and provide monthly reports detailing expenditures and identifying appropriate actions as required.
  • Ensure documented policies and standards are adhered to, and any risks identified are resolved.
  • Maintain and manage physical security of the data center and ensure that all work performed within the data center follows company policies and local safety regulations.
  • Drive adherence to compliance requirements and ensure any non-compliant findings are remediated.
  • Additional tasks or projects as directed by your line manager.
Requirements
  • 8+ years of Data Center facilities management.
  • 5+ years of people management and leadership history, preferably in a technical environment.
  • University Degree or College Diploma in a technical or other relevant discipline preferred.
  • Proven ability to manage multiple competing priorities and guide teams through stressful situations.
  • Able to understand mechanical and electrical systems, designs, and drawings.
  • Intermediate knowledge of Microsoft M365 products, including Visio, Excel, and Project.
  • Excellent oral and written communication skills.
  • Strong interpersonal, organization, and time management skills.
  • Experience in driving collaboration with cross-functional teams.
  • Experience providing mentorship, people development, and business value creation.
  • Excellent knowledge of infrastructure and cloud computing technologies.
  • Able to understand technical requirements and develop implementation plans.
  • Able to learn new technical concepts quickly and create audience-appropriate documentation.
  • Provide general 24/7 availability to respond to emergencies.
  • Self-manage a flexible work schedule, including evenings and weekends.
  • Comfortable adapting to changes in requirements and responsibilities.
  • Be a self-starter, take a proactive approach, and drive innovation, have an analytical nature, be calm under pressure, and have a passion for problem-solving.
Benefits and Perks
  • Competitive Vacation Policy
  • Birthday Off (we call it "Duvet Days")
  • Health Club Discounts & Quarterly Reimbursements
  • Education Reimbursements
  • Paid Benefits
  • Community Day

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