Technical Support Specialist

2 weeks ago

Québec, Quebec, Canada Abbott Full time

The Opportunity

This field-based position in the Core Lab division at Abbott offers a unique chance to empower smarter medical and economic decision making. As a key member of our team, you will be responsible for providing technical support and diagnostic services to our customers.

Key Responsibilities

Perform emergency repair, preventative maintenance, installation, and product updates at customer sites.

Establish and sustain active communication links with CSC personnel and provide daily support for all territories as required.

Provide comprehensive support for the sales organization's efforts, including repair and maintenance of demonstration equipment.

Perform modification and engineering updates at customer sites.

Adhere to operating procedures and manage assigned spare parts at the appropriate inventory levels.

Prepare detailed documentation of each service call and complete service documentation and reports in accordance with Abbott policies and procedures.

Requirements

Three years of technical experience with equivalent relevant experience required. A Bachelor's/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology is preferred.

Minimum of 1 to 3 years of experience.

Ability to work the evening/night shift and be willing to work unscheduled overtime and travel as required.

Excellent communication and troubleshooting skills, with the ability to work independently.

The incumbent must be able to communicate well in English (50% of the time), as his or her duties require interaction with stakeholders and colleagues outside Quebec and Canada.

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