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Senior Implementation Consultant
2 months ago
We are seeking a highly skilled Senior Implementation Consultant to join our team at Tbwa Chiat/Day Inc. As a key member of our Customer Experience team, you will play a critical role in delivering exceptional results for our clients.
Key Responsibilities- Customer Relationship Management: Develop and maintain strong relationships with external customers, gathering requirements, providing technical guidance, and setting expectations.
- Data Translation and Presentation: Clearly and professionally translate and present data requirements to customers, enabling them to source and provide the required data and validate their solutions.
- Technical Leadership: Collaborate with internal team members and key stakeholders, applying technical leadership and expertise to scope, design, and implement creative solutions that meet customer needs at every level of complexity.
- Data Warehousing and Analytics: Leverage expertise in data-warehousing techniques, database management systems, and analytic solutions throughout the implementation process.
- Project Management: Proactively own the technical implementation and configuration of multiple, parallel projects, achieving high-quality results in a timely manner.
- Team Collaboration: Provide technical leadership, oversight, and feedback to peers, reviewing implementations and configurations to ensure high-quality work and best practices are followed.
- Process Improvement: Continuously evaluate current tooling, practices, and processes for efficiency, defining and championing improvements to how we work.
- Education: Tertiary or additional professional education in a technical discipline such as computer science, engineering, or data science/engineering.
- Communication Skills: Excellent demonstrable verbal and written communication skills, striving for transparency, assuming positive intent, seeking to understand, encouraging creative conflict, and thriving on open feedback.
- Experience: Minimum 5 years of experience in analytics, including working with business intelligence, data visualization tools, building reports or dashboards.
- Technical Skills: Experience in database management systems and data set integrations, strong knowledge of data extraction, transformation, and loading (ETL).
- Leadership: Lead consultant experience with external clients, confident in coaching them through multiple solutions for the best possible outcomes.
- Problem-Solving: Strong analytical and problem-solving skills, ability to think through complex problems and come up with creative solutions.
- Stakeholder Management: Demonstrated experience in managing multiple deliverables and stakeholders in parallel with competing levels of priority.
- Autonomy: Comfortable learning and working autonomously, making the most out of resources at your disposal.
- Team Player: Able to work remotely and be a collaborative team player that builds positive relationships with other team members.
- Documentation: Ability to maintain accurate customer documentation and case management records.
- Process Improvement: Demonstrated track record of contributing to process improvement.
Tbwa Chiat/Day Inc is committed to creating a diverse and inclusive workplace to ensure every employee feels a sense of belonging and is connected to their work, their team, and the company. We believe in a 'people-first' approach to business strategy, transforming the way organizations make decisions, and elevating employees and driving better business outcomes.
The base pay range for this position is 98k-135k/year + commission. You will be expected to work in the eastern time zone.
The compensation offered will be determined by factors such as relevant qualifications, experience, knowledge, and skills. Many of our positions are eligible for additional types of compensation (e.g., commission plans, bonus, etc.) which our Talent Acquisition team will share with you if you interview for the role.
