Hotel Receptionist with Guest Service Expertise
1 week ago
We are seeking a detail-oriented and customer-focused Hotel Receptionist to join our team at Canadas Best Value Inn. This role involves providing exceptional service to guests, ensuring a seamless stay experience.
Key Responsibilities:- Guest Registration and Services
- Register arriving guests and assign rooms efficiently
- Process group arrivals and departures in a timely manner
- Take, cancel, and change room reservations as needed
- Conflict Resolution and Communication
- Resolve guest complaints and claims promptly and professionally
- Provide information on hotel facilities and services
- Offer general information about local points of interest
- Clerical Duties and Inventory Management
- Maintain an accurate inventory of vacancies, reservations, and room assignments
- Perform clerical duties such as faxing, filing, and photocopying
- Answer telephones and relay messages
- Education and Experience: Completion of college or equivalent non-university certificate/diploma program (1-2 years) and 2-3 years of relevant work experience
- Skills and Abilities: Excellent oral communication skills, attention to detail, ability to work under pressure, client focus, efficient interpersonal skills, and reliability
The successful candidate will work in a fast-paced hotel environment, requiring excellent time management and organizational skills. A reliable vehicle is not required for this position.
Compensation:The estimated annual salary for this position is approximately $45,000 - $60,000, based on industry standards and the location of the hotel.
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