Ticket Sales Director

2 weeks ago

Calgary, Alberta, Canada Calgary Surge Full time

Job Summary

  • This is a senior sales leadership role responsible for overseeing the ticket sales function, generating revenue through ticket sales, and building relationships with stakeholders.

About the Role

  • The ideal candidate will have 3-5 years of experience in sales, preferably in a professional sports or entertainment environment, with a strong track record of achieving sales targets and managing a team.
  • The Director, Ticket Sales will be responsible for developing and executing targeted sales strategies, leading and mentoring a team of account executives, and establishing relationships with key stakeholders.
  • The role requires excellent communication and interpersonal skills, as well as the ability to work effectively in a team environment and maintain composure under pressure.

Key Responsibilities

  • Revenue Operations
    • Consistently exceed monthly, quarterly, and annual sales revenue targets.
    • Develop and execute targeted sales strategies for season tickets, group tickets, and premium seating.
    • Lead, mentor, and manage the ticket sales team.
    • Establish a strong sales culture focused on achieving high levels of performance and customer satisfaction.
  • Business & Basketball Operations
    • Deliver essential business and gameday-related operations.
    • Analyze customer data for trends that can guide sales strategies, promotions, and the identification of opportunities for higher levels of customer engagement.
    • Work across operations teams to ensure all aspects of gameday or special events are properly prepared and executed.
  • Brand
    • Perform customer data collection and analysis using CRM tools.
    • Build the fan journey from form intake to ticket purchase.
  • Community Operations
    • Engage the sports, arts, and culture communities creating opportunities for engagement and sales.

Requirements

  • Bachelor's Degree in Business, Sports Management, or a related field.
  • Self-directed certifications in Business, Sales, or Sports Management.
  • Minimum 3-5 years of experience in a results-oriented sales environment.

Competencies

  • Business planning, project, and time management.
  • People management.
  • Demonstrated knowledge of working with Ticketmaster Host/Archtics and CRM software.

Salary

  • $60,000.00-$75,000.00 per year.
  • Commission pay.

Location

  • In-person work location.

Language

  • English (preferred).

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