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Operations Manager

2 months ago

Mississauga, Ontario, Canada Myodetox Group Full time
Job Description

Job Title: Operations Manager

Company: Myodetox Group

Location: Myodetox Mississauga location

Job Summary

We are seeking an experienced Operations Manager to oversee all aspects of our clinic's operations, ensuring the clinic meets its business objectives and operates in-line with Myodetox standards.

Key Responsibilities
  • Business Operations:
    • Engage as a key member of the Clinic Management Team to ensure the clinic meets business targets and OKRs;
    • Design, communicate, and implement strategies to drive client retention and measure the efficacy of initiatives;
    • Collaborate with Clinic Management to set annual and quarterly business objectives;
    • Ensure the clinic is equipped to meet expectations related to the rollout of new campaigns, marketing, and promotional initiatives;
    • Share insights from clinic operations, team, and client feedback with the clinic team and Clinic Management Team.
  • Clinic Operations:
    • Oversee the team of Front Desk Associates to effectively manage clinic operations, including shift optimization, initial booking conversion, and batch booking;
    • Ensure all aspects of the in-clinic experience meet Myodetox hospitality standards;
    • Manage Accounts Receivable, including reconciliation of direct deposits, balancing of cash sheets, and deposits;
    • Ensure inventory and tracking for supplies are kept up to date;
    • Liaise with the Clinic Director and Regional Operations Manager to ensure repairs, refurbishment, or renovations are managed appropriately;
    • Ensure Front Desk Associate schedules are appropriately managed and all clinics have adequate front desk coverage at all times;
    • Work at least three shifts on the desk per week.
  • Team Management:
    • Coach and develop Front Desk Associates to ensure clinic teams meet operations and hospitality standards;
    • Serve as a leader and mentor for Front Desk Associates to ensure they have guidance and support in their growth and development;
    • Oversee the recruiting, hiring, and training process for new Front Desk Associates in collaboration with the Regional Operations Manager and Learning and Development teams;
    • Be present at the clinic every day to engage with the team and offer a constant flow of feedback.
Requirements
  • 3+ years of experience working in customer service, hospitality, and/or administrative roles in the health and wellness, fitness, or medical fields;
  • Experience and passion for managing and leading others;
  • Deeply passionate about helping the team grow and develop;
  • Thrives on giving and receiving feedback and adjusts the client and team's experience accordingly;
  • Cares deeply about ensuring positive client interactions and experiences;
  • Proud of the team and workspace, exemplified through a well-maintained clinic and environment;
  • Pays attention to every detail, small or big;
  • Passionate about the work Myodetox does, the services offered, and can clearly communicate the long-term value to clients;
  • Thrives in a fast-paced environment;
  • Innately curious, always seeking to solve problems, answer questions, and better work product;
  • Shows up as their authentic self day in and day out, making their voice heard;
  • Prioritizes their own physical and mental health to show up as their best version in the workplace.
Benefits
  • 100% Employer-Paid Extended Health Benefits for all full-time employees;
  • Group RRSP with Profit-Sharing Employer Match;
  • Discounted Pet Insurance through SPOT;
  • Complimentary paid staff treatment sessions;
  • Bonus payout for referral of new team members;
  • Subsidized mental health support through Inkblot platform.