Regional Office Operations Coordinator

4 weeks ago


Toronto, Ontario, Canada IG Wealth Management Full time

POSITION SUMMARY

The Regional Office Operations Coordinator plays a vital role in providing exceptional service to internal and external clients of IG Wealth Management. As the first point of contact, this individual is responsible for greeting clients, managing incoming calls, and ensuring seamless administrative support.

DUTIES INCLUDE:

  • Welcoming clients and managing reception duties, including supply inventory management
  • Mail and courier receipt, preparation, and distribution
  • Meeting room arrangement, technology setup, office equipment maintenance, and facilities review
  • Providing direction and support to the Consultant network and their teams on policies, procedures, and available resources
  • Onboarding new members to the office, assisting with system training, form information, office procedures, and escalation support
  • Offering administrative duties and support to the Manager, Region Office Operations as required

QUALIFICATIONS:

  • Minimum 2 years of administrative and reception experience, preferably in the Financial Services industry
  • Post-secondary education in a business discipline is an asset
  • Proven strengths in client service orientation, accountability, communication, critical thinking, teamwork, discretion, and business/technical skills
  • Agile learning and a desire for continuous improvement and development are assets


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