Reservations Coordinator

4 weeks ago

Toronto, Ontario, Canada Student Homestay Services Inc. Full time

Job Title: Reservations Supervisor

Job Summary: We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at Student Homestay Services Inc. The successful candidate will be responsible for coordinating reservations, managing staff, and ensuring the smooth operation of our reservations system.

Key Responsibilities:

  • Coordinate reservations and manage staff to ensure efficient operations
  • Establish work schedules and procedures to meet business needs
  • Perform same duties as workers supervised and provide technical advice
  • Prepare and submit reports to management
  • Resolve work problems and recommend measures to improve productivity and product quality
  • Assist clients with special needs and provide excellent customer service
  • Co-ordinate, assign and review work to ensure high-quality results
  • Hire and train staff in job duties, safety procedures, and company policies
  • Requisition materials and supplies to support business operations
  • Provide emergency services and ensure the safety of clients and staff
  • Prepare, administer, and grade assigned work to ensure accuracy and quality
  • Ensure the smooth operation of computer equipment and machinery
  • Manage staff and assign duties to meet business needs
  • Develop and maintain knowledge of MS Office, MS Outlook, MS Excel, MS Windows, and Internet applications
  • Develop and maintain knowledge of security and safety procedures, including criminal record checks
  • Develop and maintain knowledge of work conditions and physical capabilities, including attention to detail, fast-paced environment, large workload, overtime required, and tight deadlines
  • Develop and maintain knowledge of personal suitability, including accurate, client-focused, dependable, efficient interpersonal skills, excellent oral communication, flexibility, initiative, interpersonal awareness, organized, and team player
  • Develop and maintain knowledge of experience, including experience as an asset
  • Develop and maintain knowledge of health benefits, including health care plan
  • Develop and maintain knowledge of support for persons with disabilities, including awareness training to employees to create a welcoming work environment
  • Develop and maintain knowledge of support for newcomers and refugees, including diversity and cross-cultural trainings to create a welcoming work environment
  • Develop and maintain knowledge of support for youths, including awareness training to employees to create a welcoming work environment
  • Develop and maintain knowledge of support for Veterans, including awareness training to employees to create a welcoming work environment
  • Develop and maintain knowledge of support for Indigenous people, including cultural competency training and/or awareness training to all employees to create a welcoming work environment
  • Develop and maintain knowledge of support for mature workers, including awareness training to employees to create a welcoming work environment
  • Develop and maintain knowledge of supports for visible minorities, including diversity and cross-cultural training to create a welcoming work environment

Requirements:

  • Secondary (high) school graduation certificate or equivalent experience
  • Experience an asset

Work Environment:

  • Urban area
  • Residential/client's home
  • Dormitory or student residence

Computer and Technology Knowledge:

  • MS Office
  • MS Outlook
  • MS Excel
  • MS Windows
  • Internet

Security and Safety:

  • Criminal record check

Work Conditions and Physical Capabilities:

  • Attention to detail
  • Fast-paced environment
  • Large workload
  • Overtime required
  • Tight deadlines
  • Work under pressure

Personal Suitability:

  • Accurate
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Flexibility
  • Initiative
  • Interpersonal awareness
  • Organized
  • Team player

Experience:

  • Experience an asset

Health Benefits:

  • Health care plan

Support for Persons with Disabilities:

  • Awareness training to employees to create a welcoming work environment

Support for Newcomers and Refugees:

  • Diversity and cross-cultural trainings to create a welcoming work environment

Support for Youths:

  • Awareness training to employees to create a welcoming work environment

Support for Veterans:

  • Awareness training to employees to create a welcoming work environment

Support for Indigenous People:

  • Cultural competency training and/or awareness training to all employees to create a welcoming work environment

Support for Mature Workers:

  • Awareness training to employees to create a welcoming work environment

Supports for Visible Minorities:

  • Diversity and cross-cultural training to create a welcoming work environment

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