Reservations Coordinator

2 weeks ago

Toronto, Ontario, Canada CNTower Full time

Job Summary

The Reservations Agent will be responsible for greeting, booking, and executing all dining reservations and special requests in all food outlets. They will provide excellent service and information on all CN Tower Food and Beverage products and services. The ideal candidate will be knowledgeable about all other CN Tower products and services, as well as be up to date on venues and events within the City of Toronto, as per CN Tower standards.

Key Responsibilities

  • Consistently offer professional, engaging, and friendly service and greet all guests in a friendly and efficient manner
  • Answer reservation phone lines, assist guests with inquiries, and reservation requests
  • Help with expediting guests into and out of dining rooms, including assisting with directions
  • Greet, confirm reservations, and check in guests
  • Work coat check for the restaurants, MLC, and any special events
  • Solicit guests for the 360 Restaurant
  • Handle requests for last-minute changes to reservation times/number of guests
  • Ensure priority treatment and check-in of VIP and regular guests
  • Create and maintain a sense of excitement at the entrance of the restaurant, including name recognition
  • Provide an escort to the assigned table and engage in pointing out features of the restaurant, such as washrooms
  • Prepare, respond, and input all Third Party Requests (TPRs), Special Request Forms, Cake Forms, set up all group contracts, and general reservations
  • Communicate special requests, occasions, and celebrations, allergies, and any other guest information to the Head Hostess and Head Reservations Clerk
  • Communicate and report any table or seating discrepancies with the Maitre'D
  • Maintain a knowledge of food and beverage outlets, including excellent menu knowledge, product knowledge, and availability, including VUE Bistros, Le Café, and 360 Restaurant, in order to guide guests accordingly
  • Follow daily opening and closing procedures
  • Participate in departmental skills training as required and assist with new employee onboarding
  • Assist the Restaurant Managers and Restaurant staff with other designated duties within the job classification
  • Adhere to all Company policies and departmental procedures and the Collective Agreement

Requirements

  • One to three years' related experience in the Food and Beverage industry is preferred
  • Smart Serve certification is required
  • Working knowledge of restaurant POS system and reservations software (Open Table) is an asset
  • A diploma from a secondary school is required
  • Bilingualism (English/French) is an asset

Working Conditions

Interacts with employees, management, and the public at large. Ability to stand or walk for long periods of the day. Noisy and fast-paced environment. Excellent guest services skills with an ability to recommend CN Tower products. Flexible to work rotating shifts, which includes evenings, weekends, holidays, and overtime as required. Department uniforms are provided to protect personal clothing from wear and damage. Approved uniforms are to be worn during working hours. Dress codes are in effect as per the standard policy and procedure. Manual dexterity required to use desktop computer and peripherals.

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