Reservations Coordinator
1 day ago
Are you a customer service professional looking for a challenging role in the food and beverage industry? We are seeking a Reservations Agent to join our team at CNTower
About the RoleThe successful candidate will be responsible for providing exceptional service to our guests, ensuring a seamless dining experience from reservation to departure.
We are committed to delivering outstanding customer service and maintaining high standards of quality. As a Reservations Agent, you will play a vital role in achieving this goal.
Key Responsibilities- Greet and check-in guests, confirming reservations and handling any last-minute changes or cancellations.
- Assist with expediting guests into and out of the dining room, ensuring a smooth and efficient flow.
- Communicate with guests, staff, and management to ensure all requirements are met and exceeded.
- Maintain accurate records of reservations, including special requests and VIP information.
- Work collaboratively with the restaurant team to provide an exceptional dining experience.
- 1-3 years of experience in the food and beverage industry, preferably in reservations or customer service.
- Smart Serve certification is required.
- Working knowledge of restaurant POS systems and reservations software (Open Table) is an asset.
- Diploma from a secondary school is required.
- Bilingualism (English/French) is an asset.
We offer a competitive salary of $45,000 - $55,000 per year, based on experience.
In addition to a competitive salary, we offer:
- A dynamic and supportive work environment.
- Opportunities for career growth and development.
- A comprehensive benefits package, including health, dental, and vision coverage.
- A generous paid time off policy.
CNTower is an equal opportunities employer. We welcome applications from diverse candidates who share our commitment to excellence and customer service.
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