Customer Experience Ambassador

2 weeks ago


Campbell River, British Columbia, Canada Gateway Casinos & Entertainment Limited Full time

Overview:

At Gateway Casinos & Entertainment Limited, we are passionate about delivering exceptional customer experiences. As a Server at one of our locations, you will be the face of our brand, ensuring that every guest leaves feeling valued and satisfied.

Estimated Salary: $17.40 per hour

About the Role:

We are seeking a dynamic and charismatic individual to join our team as a Server. In this role, you will be responsible for providing top-notch service to our guests, ensuring their dining experience is nothing short of exceptional. You will work closely with our culinary team to deliver prompt and accurate food and beverage service, while maintaining a warm and welcoming atmosphere.

Key Responsibilities:

  • Maintain expert knowledge of products, events, and promotions to effectively communicate with guests
  • Take orders, expedites, and serves food and beverages accurately within time guidelines
  • Participate in promotional activities, including social media, events, and photo sessions
  • Introduce or present live entertainment as required

Requirements:

To be successful in this role, you will require:

  • Two years or more experience in a similar high-volume restaurant environment
  • Cash handling experience using a POS system or cashier register
  • Tourism, promotion, marketing, entertainment, or event training experience preferred
  • Serving It Right (BC)/Proserve (Alberta) certificate/Smart Serve (Ontario)
  • World Host/Super Host certificate or other similar customer service programs preferred
  • Proven selling, marketing, and service skills in a dining, retail, or promotions environment
  • Food Safe Level 1 certificate
  • Effective public speaking skills and presence
  • Ability to carry up to 30 pounds, specifically a fully loaded serving tray
  • Knowledge of specialty food and beverage items

Benefits:

We offer a comprehensive benefits package, including: full-time employee benefits, retirement savings plan, exciting and supportive work environment, family and friends discounts on travel, tech, food, beverage, and fitness, and development and training opportunities.

About Us:

Gateway Casinos & Entertainment Limited is one of the largest and most diversified gaming and entertainment companies in Canada. With over 27 locations across British Columbia, Ontario, and Alberta, we employ approximately 8,648 people and boast an impressive portfolio of properties, restaurants, and amenities. Our company is built on a foundation of innovation, teamwork, and commitment to excellence, making us the perfect place to launch your career.



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