Customer Service Representative, Process Optimization Specialist
3 weeks ago
We are seeking a talented Customer Service Representative, Process Optimization Specialist to join our Client Processing team in ON, Canada– Hybrid. This role is ideal for individuals who want to make an impact and grow their career in a dynamic environment.
Key Responsibilities- Provide high-quality client service and support to internal and external clients through phone interaction, problem resolution, transaction processing, reconciliations, and accounting services.
- Perform various operational tasks, including processing updates to client accounts or company records, interpreting exceptions, and conducting independent analysis and policy interpretation.
- Investigate and correct errors in client accounts, ensuring accuracy and attention to detail.
- Bachelor's degree preferred.
- Years of total work experience preferred, with experience in brokerage processing being an asset.
As a valued member of our team, you will enjoy highly competitive compensation, benefits, and wellbeing programs. Our culture of excellence empowers you to grow, take risks, experiment, and be yourself. With a strong pay-for-performance philosophy, we provide access to flexible global resources and tools to support your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals.
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Customer Service Representative
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Systems Process Optimization Specialist
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