Customer Service Representative, Process Optimization Specialist

3 weeks ago


Toronto, Ontario, Canada THE BANK OF NEW YORK MELLON CORPORATION Full time
About the Role

We are seeking a talented Customer Service Representative, Process Optimization Specialist to join our Client Processing team in ON, Canada– Hybrid. This role is ideal for individuals who want to make an impact and grow their career in a dynamic environment.

Key Responsibilities
  1. Provide high-quality client service and support to internal and external clients through phone interaction, problem resolution, transaction processing, reconciliations, and accounting services.
  2. Perform various operational tasks, including processing updates to client accounts or company records, interpreting exceptions, and conducting independent analysis and policy interpretation.
  3. Investigate and correct errors in client accounts, ensuring accuracy and attention to detail.
Requirements
  • Bachelor's degree preferred.
  • Years of total work experience preferred, with experience in brokerage processing being an asset.
What We Offer

As a valued member of our team, you will enjoy highly competitive compensation, benefits, and wellbeing programs. Our culture of excellence empowers you to grow, take risks, experiment, and be yourself. With a strong pay-for-performance philosophy, we provide access to flexible global resources and tools to support your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals.



  • Toronto, Ontario, Canada Zedd Customer Solutions Full time

    About the RoleLocated in the Scarborough area, this position involves making and/or receiving telephone calls on behalf of our clients. As a bilingual representative for Zedd Customer Solutions, you will perform according to established quality assurance standards and within guidelines set forth by the company and the client.Key ResponsibilitiesContact new...


  • Toronto, Ontario, Canada CA09 Labatt Brewing Company Limited Full time

    Business Process Optimization SpecialistAt CA09 Labatt Brewing Company Limited, we're driven by a culture of innovation and a passion for excellence. As a Business Process Optimization Specialist, you'll play a critical role in shaping the future of our company by streamlining our operations and improving our services. Your key responsibilities will include...


  • Toronto, Ontario, Canada Polytainers Full time

    Job Overview: We are seeking a skilled Manufacturing Process Optimization Specialist to join our team at Polytainers. In this role, you will be responsible for providing day-to-day technical process support and driving Continuous Improvement (CI) projects to achieve or exceed performance targets. Key Responsibilities: • Proactively identify and suggest...


  • Toronto, Ontario, Canada Randstad Full time

    We are seeking a Process Optimization Specialist to join our team at Randstad. As a key member of our team, you will be responsible for executing our company's process and risk management strategies.Responsibilities:Execute company's process and risk management strategiesCollaborate with our team to identify and mitigate risksDevelop and implement process...


  • Toronto, Ontario, Canada Zedd Customer Solutions Full time

    About Zedd Customer SolutionsWe are a leading customer solutions provider seeking a highly skilled and motivated Bilingual Inbound Sales Representative to join our team in the Scarborough area.Job SummaryThis is a full-time opportunity for an individual who possesses excellent communication skills, a strong work ethic, and a passion for sales and customer...


  • Toronto, Ontario, Canada QA Consultants Inc. Full time

    About the RoleWe are seeking a Senior Process Optimization Specialist to join our team at QA Consultants Inc. This is an exciting opportunity to work with a leading provider of software quality engineering services, helping clients deliver innovative technology solutions.


  • Toronto, Ontario, Canada Lassonde Food Service Full time

    At Lassonde Beverages Canada Plant, we offer a competitive salary with opportunities for advancement and career development. Our estimated salary range is between $80,000 to $110,000 per year, depending on experience.About the RoleWe are seeking an experienced Continuous Improvement Plant Engineer to join our team in Toronto. As a key member of our plant...


  • Toronto, Ontario, Canada Zedd Customer Solutions Full time

    Position Summary:We are seeking a highly skilled Multilingual Sales Representative to join our team at Zedd Customer Solutions in the Scarborough area. As a key member of our sales team, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services while meeting established quality assurance...


  • Toronto, Ontario, Canada Mc Carthy Tetrault Full time

    Job SummaryWe are seeking a highly skilled Business Process Optimization Specialist to join our team at McCarthy Tétrault. As a key member of our operations group, you will play a critical role in streamlining our business processes and improving overall efficiency.About UsMcCarthy Tétrault is a leading Canadian law firm with a rich history of delivering...


  • Toronto, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled Business Process Optimization Specialist to join our team at Scotiabank. In this role, you will have the opportunity to work with various stakeholders to analyze and optimize business processes, ensuring seamless execution of projects.Job DescriptionThis is a key position within our Commercial Lending team,...


  • Toronto, Ontario, Canada CMHC Full time

    About CMHCWe're a forward-thinking organization dedicated to creating a well-functioning housing system. Our work has a significant impact on the lives of Canadians, and we're committed to making a difference.Job OverviewThis temporary position is an exciting opportunity to join our Human Resources Business Systems Team as a Specialist in Business...


  • Toronto, Ontario, Canada Polytainers Full time

    About the RoleAs a key member of our team at Polytainers, we are seeking an experienced Manufacturing Process Optimization Specialist to join our Molding department. This exciting opportunity offers the chance to drive process capability and reliability on the shop floor.Key ResponsibilitiesInvolvement in equipment and process design for efficient...


  • Toronto, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking an experienced Systems Process Optimization Specialist to join our team at Scotiabank.This is a hybrid role, offering the flexibility to work from anywhere while collaborating with our team in person.Job DescriptionThis role will involve facilitating and fostering understanding between technical and non-technical roles within the...


  • Toronto, Ontario, Canada EssilorLuxottica Full time

    Company OverviewEssilorLuxottica is a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers to create a vertically integrated business that addresses the world's evolving vision needs.Salary & BenefitsThe estimated salary for this...


  • Toronto, Ontario, Canada DOCUDAVIT SOLUTIONS INC. Full time

    Job OverviewWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Docudavit Solutions Inc. This is a critical role that requires strong leadership, problem-solving, and communication skills to drive performance optimization and deliver exceptional customer experiences.Salary and BenefitsThe successful candidate will...


  • Toronto, Ontario, Canada Michael Page International Canada Limited Full time

    Job SummaryWe are seeking a highly skilled Risk Management Specialist to join our team in Canada. As a key member of our risk management department, you will be responsible for identifying and mitigating risks across various business processes.About the RoleThis is an exciting opportunity to work with a leading Canadian financial services company. You will...


  • Toronto, Ontario, Canada Northbridge Financial Corporation Full time

    About the RoleAs a Customer Service Representative - Billing Solutions Specialist at Northbridge Financial Corporation, you will play a key role in providing exceptional customer service to our clients. Your primary responsibility will be to respond to client inquiries and resolve billing-related issues in a timely and professional manner.The ideal candidate...


  • Toronto, Ontario, Canada Michaels Full time

    Key Responsibilities:The Customer Service Representative will provide exceptional customer service, ensuring that all customers receive a fast and friendly checkout experience. This includes helping customers shop our store, locating products, and providing solutions to their needs.Responsibilities:Provide a fast and friendly checkout experience, executing...


  • Toronto, Ontario, Canada Manulife Full time

    Company OverviewManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.We operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.We provide financial advice, insurance, and wealth and asset management...


  • Toronto, Ontario, Canada McDonald's Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at McDonald's Canada. As a Customer Service Representative, you will be responsible for providing excellent customer service, working effectively in a fast-paced environment, and maintaining a safe and clean store.Key ResponsibilitiesProvide exceptional customer service to our...