Customer Service Technical Support Specialist

2 days ago

St Catharines, Ontario, Canada JobCart Inc Full time
About the Role

We are seeking a highly skilled Customer Service Technical Support Advisor to join our team at JobCart Inc. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our customers.

Key Responsibilities
  • Engage with customers through various channels, including chat, async messaging, and phone, addressing complex technical scenarios.
  • Drive process improvements and recommend system/technology enhancements to elevate efficiency.
  • Leverage remote troubleshooting techniques to diagnose and resolve technical issues.
  • Walk customers through effective problem-solving processes, ensuring a seamless experience.
Day-to-Day Activities

Your day-to-day activities will involve handling diverse customer channels, providing top-notch customer service and technical support, contributing proactive recommendations for process improvements, and embracing new technologies.

Qualifications
  • 1 year of experience as a help desk technician and customer support role.
  • Tech-savvy with knowledge of office automation products, databases, and remote control.
  • High School Diploma or equivalent.
  • Flexibility with hours of operation.
What We Offer
  • Competitive pay rate of $19.23 per hour.
  • Full-time, Fixed Term Contract.
  • Opportunities for training and development.
  • A collaborative and inclusive work environment.

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