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Technical Support Specialist

2 months ago

St Catharines, Ontario, Canada Aerosports Trampoline Park Full time
About the Role

Aerosports Trampoline Park is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our users, ensuring they have a seamless experience with our systems and applications.

Key Responsibilities
  • Technical Support: Respond to user inquiries and resolve technical issues related to computer systems, software, and network connectivity.
  • Problem-Solving: Analyze and troubleshoot complex technical problems, and implement solutions to prevent future occurrences.
  • Training and Development: Provide training and guidance to users on the effective use of our systems and applications.
  • Documentation and Reporting: Maintain accurate records of technical issues and resolutions, and provide regular reports to management.
  • Collaboration and Communication: Work closely with cross-functional teams to ensure seamless integration of technical support services.
Requirements
  • Education: Bachelor's degree in Computer Science, Information Technology, or related field.
  • Experience: 1-2 years of experience in technical support, help desk, or related field.
  • Skills: Excellent problem-solving and analytical skills, strong communication and interpersonal skills, ability to work in a fast-paced environment.
  • Language: Fluency in English (lang_code: en-US).
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Environment: A collaborative and dynamic work environment.