Technical Support Specialist

2 months ago

St Catharines, Ontario, Canada beBee Professionals Full time

We at beBee Professionals are seeking a skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical assistance to our customers and internal teams.

Key Responsibilities:

  • Provide technical support to customers via various communication channels
  • Troubleshoot customer issues and provide solutions
  • Escalate complex issues to the appropriate teams
  • Maintain accurate customer records
  • Collaborate with the customer service team to provide feedback and improve services

Requirements:

  • Bachelor's degree in Computer Science or a related field
  • Experience in customer service and technical support
  • Excellent problem-solving skills
  • Ability to work independently
  • Strong communication and interpersonal skills

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive compensation package

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