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Technical Support Customer Service Representative

3 months ago

St Catharines, Ontario, Canada JobCart Inc Full time

Location Requirement: Must be present in Ontario to apply.

Position Overview:

Job Title: Customer Service Tech Support Advisor

Employment Type: Full-time, Fixed Term Contract

Compensation: $19.23 per hour

Operating Hours: 7 days a week, 6 AM - 10 PM EST

About JobCart Inc:

As a Customer Service Tech Support Advisor, you will play a pivotal role in supporting a leading Canadian multinational e-commerce enterprise. Your primary focus will be to deliver outstanding technical assistance while enhancing the overall customer experience.

Key Responsibilities:

  • Interact with customers via multiple channels, including chat, asynchronous messaging, and phone, managing intricate scenarios as a Tier 2 Helpdesk professional.
  • Identify opportunities for process enhancements and suggest technological improvements to boost operational efficiency.
  • Utilize remote troubleshooting methods to diagnose and resolve technical challenges.
  • Guide customers through effective problem-solving techniques, ensuring a smooth and satisfactory experience.

Daily Responsibilities:

Your daily tasks will immerse you in the dynamic e-commerce sector:

  • Manage a variety of customer interactions, enriching your expertise in a diverse industry.
  • Deliver exceptional customer service and technical support to maintain the high standards of our e-commerce partner.
  • Proactively recommend process improvements to elevate the customer experience.
  • Stay updated with emerging technologies and digital innovations.

Qualifications:

Essential Qualifications:

  • Minimum of 1 year experience in a help desk or customer support role.
  • Proficient in office automation tools, databases, and remote access technologies.
  • High School Diploma or equivalent.
  • Willingness to work flexible hours.

What We Provide:

  • Competitive hourly wage of $19.23.
  • Full-time, Fixed Term Contract.
  • Opportunities for professional development and training.
  • A collaborative and inclusive workplace culture with a prominent Canadian e-commerce leader.

Application Process:

If you are enthusiastic about technology, customer service, and the e-commerce landscape, consider this opportunity to advance your career with a leading Canadian multinational e-commerce company.

Contract Details:

Contract Duration: 9 months

Expected Work Hours: 40 hours per week

Work Schedule:

  • 8-hour shifts
  • Monday to Friday
  • Weekends as required