Luxury Hotel In-Room Dining Server

6 days ago

Richmond, British Columbia, Canada Shangri-La Full time

About Us

Shangri-La Hotels and Resorts has been a leader in luxury hospitality since 1971, with properties across the globe. Our commitment to delivering exceptional guest experiences is rooted in our Asian heritage and guided by our core practices.

Your Role

We are seeking a Full-Time In-Room Dining Server to join our team at Shangri-La Vancouver. As an In-Room Dining Server, you will be responsible for making a positive impact on guest experiences through consistent application of our core practices.

Key Responsibilities:

  • Assist guests with menu items in an informative and helpful manner
  • Check for quality and presentation of all items prior to delivering or serving
  • Deliver food to guest rooms, attending to food, beverage, and other service needs as appropriate and ensure accurate reporting of charges to guest folios
  • Ensure food and beverage is presented in accordance with hotel SOPs to guests, providing a detailed explanation of their order and ensuring set-up is to the preference of the guest
  • Deliver hotel amenities to guest rooms, as assigned
  • Remove soiled dishes, linen, silverware, IRD carts from guest rooms and service areas and replenish items, as required
  • Participate in opening/closings, setting up service trollies, trays, and ensure overall service ambiance, cleanliness, appropriate setting, and presentation
  • Replenish and stock the IRD station ensuring dishware, glassware, condiments, cutlery, amenities are maintained
  • Resolve food quality and service complaints at earliest and first point of customer contact, ultimately providing outstanding customer service
  • Maintain current knowledge of wines, other beverages, local restaurants, food trends, and industry practices
  • Set-Up, maintain, and stock the Colleague breakroom, as assigned
  • Apply the necessary precautions with regards to food safety and hygiene standards
  • Undertake other ad hoc related responsibilities, as required

Requirements:

  • Previous service knowledge and training is required
  • Minimum 2 years work experience in banquets, room service, restaurant service is preferred
  • Flexible availability – required to work days, nights, weekends, and/or holidays, as required
  • Current Serving it Right and Food Safe Level 1 certification

Compensation: $20.36/hour plus gratuities

About Working with Us

Shangri-La Vancouver is committed to fostering a workplace that promotes and values diversity and inclusion. We strive to create a rich tapestry of talent from across various backgrounds, cultures, and experiences.

Benefits

  • Adventure to 100+ Shangri-La Hotels and Resorts with Complimentary Room Nights and other travel perks
  • Experience our renowned food & beverage with a special Colleague Discount
  • Pamper yourself with discounted wellness journeys and luxury products from CHI the Spa
  • Enjoy exclusive access to discounted theatre, cinema, and retailers through our partner programs
  • Indulge in specialty pricing on luxurious pillowtop beds and Linens through our partner programs
  • Connect your event leads or employee referrals and earn a special Colleague bonus
  • Connect with your fellow Colleagues in recognition events throughout the year, celebrating as a team
  • Pursue your own ongoing development through courses and learning workshops as part of the Shangri-La Academy
  • Secure your vehicle conveniently with access to heavily discounted monthly paid parking
  • Eligible Colleagues receive a 25% discount on their monthly transit pass
  • Eligible Colleagues and their families participate in our benefits program, which includes comprehensive health, dental, and vision care benefits
  • Eligible Colleagues can build retirement savings with employer support contributions

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