Luxury Hotel Manager

2 weeks ago

Richmond, British Columbia, Canada Accor Full time

Job Summary:


As a Luxury Hotel Manager at Fairmont Vancouver Airport, you will be responsible for leading an engaged, enthusiastic, and service-driven team to deliver exceptional guest experiences.


Key Responsibilities:



  • Lead the Fairmont Gold team to excellent results on targeted KPIs.
  • Ensure all Fairmont Gold standards and operating procedures are adhered to.
  • Work with the Executive Chef to determine the Fairmont Gold Lounge menu.
  • Embark on a cooperative inter-departmental relationship with Housekeeping, Engineering, and other departments.
  • Identify and develop existing policies and procedures to improve the guest experience.
  • Stay current on industry trends and analyze data to increase efficiencies and revenue.
  • Forecast, schedule, payroll, purchasing, and recruiting.
  • Owning Fairmont Gold guest concerns and reacting quickly to resolve them.
  • Liaise with Front Office to ensure smooth arrival and departure of Fairmont Gold guests.
  • Coordinate with Front Office to maximize incremental revenue and accurate Fairmont Gold inventory management.
  • Provide anticipatory service for guests via personalized pre-arrival emails and assist with reservations.
  • Arrange standard and requested amenities and inspect rooms prior to arrival.
  • Ensure the Fairmont Gold lounge, operating equipment, and Rooms are in perfect condition.
  • Develop and maintain contacts with business partners and counterparts of Fairmont Gold.
  • Consistently implement creative and innovative ideas to enhance Fairmont Gold guest experience.
  • Merchandize and arrange the Fairmont Gold offering, including the Boardroom, FVA dining experience, and guest transportation.
  • Follow all ALLSAFE, WorksafeBC, and Accor Health and Safety policies.
  • Actively participate and promote environmental programs and department-specific initiatives.
  • Assist in supervising other areas of the Front Office as needed.

Requirements:



  • Proven leadership skills supporting an environment of colleague development and interdepartmental teamwork.
  • Dynamic, enthusiastic, and creative leader who thrives under pressure.
  • Proactive, innovative, and service-driven with a demonstrated eye for detail.
  • Excellent interpersonal and communication skills.
  • Minimum 1-2 years experience in Rooms, including a solid working knowledge of Front Office operating systems.
  • Previous Food and Beverage experience an asset.
  • Degree/Diploma in Hospitality Management or a university degree, a strong asset.
  • Fully vaccinated for COVID-19 and provide acceptable proof of being fully vaccinated to the Hotel prior to your start date.
  • L-legally eligible to work in Canada.

Why work for Accor?


We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.


Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

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