Hotel Receptionist
4 weeks ago
Job Summary: We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Panda Pod Hotel. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.
Key Responsibilities:
- Register arriving guests and assign rooms in a timely and efficient manner.
- Process group arrivals and departures, taking into account the specific needs of each group.
- Take, cancel, and change room reservations as necessary, ensuring accurate and up-to-date records.
- Provide guests with information on hotel facilities and services, as well as recommendations for local points of interest.
- Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
- Maintain an accurate inventory of vacancies, reservations, and room assignments.
- Perform various clerical duties, including faxing, filing, and photocopying.
- Answer telephone calls and relay messages to guests and staff.
- Assist guests with special needs, providing personalized support and attention.
- Contact guests to deliver requested wake-up calls.
- Provide exceptional customer service, ensuring a positive experience for all guests.
Requirements:
- Experience in a front desk or customer service role is an asset.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Excellent communication and interpersonal skills.
- Ability to maintain confidentiality and handle sensitive information.
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