Hotel Receptionist

2 weeks ago


Richmond, British Columbia, Canada Panda Pod Hotel Full time

Job Summary: We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Panda Pod Hotel. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:

  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account the specific needs of each group.
  • Take, cancel, and change room reservations as necessary, ensuring accurate and up-to-date records.
  • Provide guests with information on hotel facilities and services, as well as recommendations for local points of interest.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an accurate inventory of vacancies, reservations, and room assignments.
  • Perform various clerical duties, including faxing, filing, and photocopying.
  • Answer telephone calls and relay messages to guests and staff.
  • Assist guests with special needs, providing personalized support and attention.
  • Contact guests to deliver requested wake-up calls.
  • Provide exceptional customer service, ensuring a positive experience for all guests.

Requirements:

  • Experience in a front desk or customer service role is an asset.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Excellent communication and interpersonal skills.
  • Ability to maintain confidentiality and handle sensitive information.

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