Luxury Service Ambassador
5 days ago
Immerse yourself in a world of exceptional guest service at Shangri-La Vancouver, where we pride ourselves on delivering unforgettable experiences. As a luxury service ambassador, you will be the face of our hotel, responsible for creating lasting impressions and exceeding guests' expectations.
About the RoleWe are currently seeking an experienced Guest Hospitality Ambassador to join our team on a part-time basis. This role is compensated with a competitive hourly wage of $29.55 per hour.
This exciting opportunity involves performing various duties at the Front Desk or Service Centre, handling guest inquiries and requests, and providing top-notch service to our valued patrons.
The ideal candidate will possess excellent communication skills, both written and verbal, as well as strong interpersonal and problem-solving abilities. Previous experience in a similar capacity within another hotel brand is preferred.
Key Responsibilities- Perform duties at the Front Desk or Service Centre, handling guest inquiries and requests
- Communicate with all departments, particularly Housekeeping, Front Office, and Engineering
- Ensure all external and internal guest/colleague inquiries and concerns are answered promptly and professionally
- Process and distribute all guest messages, wake-up calls, and incoming faxes
- Assist guests with dining reservations, attraction inquiries, and other activities as required
- Serve as a liaison for guests requiring information relating to all aspects of the hotel and facilities
To be considered for this position, you must have:
- Previous experience in a similar capacity within another hotel brand (preferred)
- Excellent communication skills, both written and verbal
- Strong interpersonal and problem-solving abilities
- Able to work well under pressure in a fast-paced environment
- Flexible availability - AM/PM/Overnight shifts including weekends and holidays (as required)
As a Colleague of Shangri-La Vancouver, you will enjoy a range of benefits, including:
- Adventure to 100+ Shangri-La Hotels and Resorts with Colleague Travel perks
- Experience our renowned food & beverage with a special Colleague Discount
- Pamper yourself with discounted wellness journeys and luxury products from CHI the Spa
- Enjoy exclusive access to discounted theatre, cinema, and retailers through our partner programs
- Indulge in specialty pricing on luxurious pillowtop beds and Linens through our partner programs
- Connect your event leads or employee referrals and earn a special Colleague bonus
- Connect with your fellow Colleagues in recognition events throughout the year, celebrating as a team
- Pursue your own ongoing development through courses and learning workshops as part of the Shangri-La Academy
- Pursue your own ongoing development through our education reimbursement program
- Secure your vehicle conveniently with access to heavily discounted monthly paid parking
- Eligible Colleagues receive a 25% discount on their monthly transit pass
- Eligible Colleagues and their families participate in our benefits program, which includes comprehensive health, dental, and vision care benefits
- Eligible Colleagues can build retirement savings with employer support contributions
Shangri-La Hotels and Resorts has been established in luxury since 1971, with locations in North America, Asia, the Middle East, Europe, Oceania, and Africa. Our commitment to fostering a workplace that promotes diversity and inclusion makes us an attractive choice for individuals seeking a rewarding career in hospitality.
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