Hotel Receptionist

2 weeks ago


Richmond, British Columbia, Canada Panda Pod Hotel Full time

Panda Pod Hotel is seeking a skilled Hotel Receptionist to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional customer service to our guests. Your duties will include:

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Front Desk Operations: Process group arrivals and departures, take, cancel and change room reservations, and provide information on hotel facilities and services.
  • Customer Service: Provide general information about points of interest in the area, process guests' departures, calculate charges and receive payments, and maintain an inventory of vacancies, reservations and room assignments.
  • Clerical Duties: Perform clerical duties such as faxing, filing, and photocopying, as well as answer telephone and relay telephone calls and messages.
  • Special Needs: Assist clients/guests with special needs and contact customers to deliver requested wakeup calls.

Requirements

  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience an asset.
  • Language: Work Language: English.
  • Hours: 40 hours per week.

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