Delivery Process Specialist
2 weeks ago
At Radish, a cooperative startup focused on revolutionizing the delivery network, we are seeking an experienced Operations Manager to drive growth and streamline our delivery operations.
The successful candidate will be responsible for overseeing all aspects of the delivery process, including scheduling, workforce management, and order tracking. This involves collaborating with our drivers to ensure efficient and friendly delivery experiences for customers.
We offer a competitive salary ranging from $55,000 to $68,000 per year, plus 0.2% equity in the company.
Responsibilities:
- Coordinate the entire delivery process, from scheduling to order tracking.
- Recruit and train delivery drivers on best practices.
- Work closely with drivers to guarantee customer satisfaction.
- Assist in managing warehouse and vehicle fleet operations.
- Participate in peak periods and serve as a backup driver when needed.
- Analyze delivery performance and suggest improvements.
- Resolve customer complaints and issues related to delivery.
- Collaborate with the sales team to identify potential restaurant members.
- Aid in the onboarding process for new business clients, addressing account creation and delivery-related inquiries.
Requirements:
- Minimum 1-2 years of experience in an operations role.
- Must have a reliable car, insurance, and a cell phone with data capabilities.
- Strong organizational and communication skills; proficiency in French is desired.
- Ability to work under pressure and meet deadlines.
- Capable of carrying loads up to 25kg for short distances.
- Familiarity with Microsoft Excel or similar analytical platforms (e.g., Airtable).
- Demonstrate attention to detail and a strong commitment to customer satisfaction.
- Possess excellent customer service skills and a positive attitude.
- Flexible working hours, including early mornings and weekends, may be required.
- Valid driver's license and a good driving record are necessary; ability to drive a van is desired.
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