ServiceNow Process Optimization Specialist

1 week ago


Canada Raso360 Full time
About the Role

Raso360 is seeking a skilled ServiceNow Business Process Consultant to deliver innovative solutions and drive process optimization for our clients.

Job Description

We are looking for an experienced consultant with a strong background in ServiceNow implementation, configuration, and customization. The ideal candidate will have expertise in workflow analysis, process design, and implementation principles, as well as experience in IT service management frameworks like ITIL.

The successful candidate will work closely with our team to analyze business processes, identify areas for improvement, and develop customized solutions using ServiceNow. They will also provide implementation and post-implementation support, ensuring seamless user experiences and efficient service delivery.

This role requires strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to work effectively with stakeholders at all levels of the organization.

Key Responsibilities:
  • Analyze business processes to identify trends, inefficiencies, and opportunities for improvement.
  • Design and implement customized ServiceNow solutions to meet specific business needs.
  • Configure and manage ServiceNow processes, ensuring seamless user experiences and efficient service delivery.
  • Provide implementation and post-implementation support to ensure successful project outcomes.
  • Collaborate with cross-functional teams to ensure alignment with broader IT and business strategies.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Advanced degree preferred.
  • Minimum of 3+ years experience in Process/Functional consulting in ServiceNow.
  • Extensive experience in designing, implementing, and optimizing ServiceNow modules, with a focus on ITAM, CSDM, and Service Request.
  • Strong background in configuring and managing ServiceNow processes, ensuring seamless user experiences and efficient service delivery.
Salary Estimate:

$120,000 - $150,000 per year, depending on experience.

Benefits:

Raso360 offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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