Academic Operations Manager

2 weeks ago


Toronto, Ontario, Canada York University Full time

Job Summary:

The Manager, Academic and Administrative Operations role is a key position within York University, responsible for the effective implementation of client-centered services and operations management support to assigned areas across the Faculty/Division. This role works in partnership with diverse groups of academic and administrative leaders to determine operational priorities, manage day-to-day activities of administrative and/or technical staff, and ensure alignment to the University's vision, mission, values, and strategic direction.

Key Responsibilities:

  • Implement project initiatives and manage change to drive operational excellence and continuous improvements.
  • Provide superior customer support to academic and administrative leaders, fostering an environment of trust, support, and accountability.
  • Model respect for employees and champion a culture of service excellence with a focus on achieving the University's Academic Priorities.
  • Support sustainability, equity, diversity, and inclusion at York University.

Requirements:

  • Bachelor's Degree in a relevant discipline, such as business, finance, or human resources management.
  • 3 years management experience in a unionized environment, with experience leading multiple diverse teams in an environment of continuous change and participation in process improvements, project and change management initiatives.
  • Knowledge of functional operations processes in large organizations, collective agreements, and academic and research processes.
  • Effective leadership skills, ability to lead, influence, motivate teams, foster innovation, and effectively manage teams.


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