Global Customer Experience Specialist
2 days ago
As a key member of our team, you will be responsible for delivering exceptional customer experiences in a fast-paced 24/7 environment.
We are seeking an experienced Bilingual Agent Case Manager to join our Travel Assistance team in Canada.
Responsibilities include:
- Providing professional, attentive, and empathetic service to clients when initiating claims and offering on-trip assistance.
- Taking personal accountability for delivering superior client experiences, including effective problem resolutions.
- Identifying clients' primary needs, offering value-added advice, and proactively triaging and acting on claims to manage medical, operational, and reputational risks.
- Initiating travel insurance claims, ensuring accurate contact information, travel dates, loss dates, reserves, etc.
- Efficiently responding to clients' primary needs, keeping them connected while capturing all claim-specific information and providing insurance benefits and claim information.
The ideal candidate will have:
- A high school diploma.
- Superior communication skills.
- A knowledge of travel insurance products is preferred.
- The ability to adapt to fluctuating call volumes and prioritize work to optimize efficiency.
We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience. The position also offers flexible working arrangements, including hybrid and remote options, as well as opportunities for career growth and development within a global company.
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