Global Customer Experience Specialist

2 days ago


Toronto, Ontario, Canada Europ Assistance Full time

As a key member of our team, you will be responsible for delivering exceptional customer experiences in a fast-paced 24/7 environment.

We are seeking an experienced Bilingual Agent Case Manager to join our Travel Assistance team in Canada.

Responsibilities include:

  1. Providing professional, attentive, and empathetic service to clients when initiating claims and offering on-trip assistance.
  2. Taking personal accountability for delivering superior client experiences, including effective problem resolutions.
  3. Identifying clients' primary needs, offering value-added advice, and proactively triaging and acting on claims to manage medical, operational, and reputational risks.
  4. Initiating travel insurance claims, ensuring accurate contact information, travel dates, loss dates, reserves, etc.
  5. Efficiently responding to clients' primary needs, keeping them connected while capturing all claim-specific information and providing insurance benefits and claim information.

The ideal candidate will have:

  • A high school diploma.
  • Superior communication skills.
  • A knowledge of travel insurance products is preferred.
  • The ability to adapt to fluctuating call volumes and prioritize work to optimize efficiency.

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience. The position also offers flexible working arrangements, including hybrid and remote options, as well as opportunities for career growth and development within a global company.



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