Customer Experience Specialist
1 week ago
Scotiabank is a leading bank in the Americas, guided by its purpose: 'for every future'. The company helps its customers, their families, and their communities achieve success through a range of advice, products, and services.
Job DescriptionThis Customer Experience Specialist role is an exciting opportunity to join the Scotiabank team. As a key member of the Canadian Banking Contact Centre team, you will be responsible for delivering exceptional customer experiences through effective communication and problem-solving skills.
Key Responsibilities- Provide valuable advice to Canadian Banking customers, utilizing knowledge of products and services to meet their needs
- Take inbound phone calls from customers and branches, offering useful information and ensuring satisfaction with products and services
- Identify customer banking needs, providing customized solutions using accessible resources and navigating multiple systems
- Respond to complaints and walk customers through basic troubleshooting or set-up processes
- Possess a high school diploma (or recognized equivalent)
- Be fully bilingual in French and English
- Have experience in customer-focused roles, with a self-directed approach to resolving immediate customer enquiries
- Demonstrate natural curiosity and a focus on improving the customer experience
- Excel at multitasking between numerous internal platforms while dealing directly with customers
- Employee banking fees privileges
- Pre-assigned allotted personal days for cultural commitments
- An extensive suite of customizable benefits
- Opportunities for long-term savings (employee share program, RRSPs, pension)
- Access to thousands of internal learning courses
- Global Tuition Program
We offer a competitive salary of $55,000 - $65,000 per annum, depending on experience, plus additional benefits and perks.
-
Customer Experience Specialist
1 week ago
Toronto, Ontario, Canada Bank of Montreal Full timeJob SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team. In this role, you will provide exceptional loan servicing and monitoring support for corporate and commercial lending portfolios.
-
Customer Experience Specialist
2 weeks ago
Toronto, Ontario, Canada Holt Renfrew Full timeHolt Renfrew is a leading luxury retailer offering an inspiring, fashion-driven environment with opportunities to learn and grow.Our Sales Associate role comes with a competitive total compensation package, including a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.Job...
-
Customer Experience Specialist
3 weeks ago
Toronto, Ontario, Canada Torrid Full timeJob SummaryWe are seeking a Customer Experience Specialist to join our team at Torrid. As a key member of our sales floor, you will provide an exceptional shopping experience for every customer, ensuring they feel comfortable, cared for, and confident in their purchasing decisions.About the RoleThe ideal candidate will possess excellent communication skills,...
-
Customer Experience Specialist
3 weeks ago
Toronto, Ontario, Canada OMERS Full timeWe're seeking a highly skilled Customer Experience Specialist to join our Member Experience Team at OMERS. As a key member of our team, you'll be responsible for providing exceptional service to our members, employers, and pensioners.With a strong focus on technical expertise and customer satisfaction, this role requires excellent communication and...
-
Customer Experience Specialist
4 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleAs a key member of our Canadian Banking Branch network, this Customer Experience Specialist role is designed to provide exceptional service throughout the customer's journey.The ideal candidate will be people-centric and able to connect with customers in a relatable way. Key responsibilities include:Taking a proactive approach to discovering...
-
Ambitious Customer Experience Specialist
3 weeks ago
Toronto, Ontario, Canada CNTower Full timeJob SummaryWe are seeking an Ambitious Customer Experience Specialist to join our team at the CN Tower in Toronto, ON. As a key member of our Guest Services team, you will be responsible for providing exceptional customer service and ensuring a memorable experience for our guests.
-
Customer Onboarding Experience Specialist
3 weeks ago
Toronto, Ontario, Canada AutoTrader Full timeWe are seeking a highly skilled Customer Onboarding Experience Specialist to join our team at AutoTrader. This is an exciting opportunity for a customer-focused professional to take ownership of the onboarding process, ensuring a seamless experience for our clients.Job Summary:The ideal candidate will have a minimum of 2-3 years of customer support...
-
Customer Service Experience Specialist
3 weeks ago
Toronto, Ontario, Canada saint-gobain Full timeOverviewWe are seeking a highly skilled Customer Service Experience Specialist to join our Ottawa branch. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and ensuring the success of our business.Job DescriptionThis is an exciting opportunity for a professional with excellent communication skills and a...
-
Customer Experience Enhancement Specialist
3 weeks ago
Toronto, Ontario, Canada Snapcommerce Full timeAbout the RoleWe are seeking a highly motivated Customer Experience Enhancement Specialist to join our growing Operations team. The selected individual will play a pivotal role in enhancing customer satisfaction by improving processes, resolving escalated customer issues, leveraging advanced technology tools, and conducting comprehensive analyses to assess...
-
Multilingual Customer Experience Specialist
4 weeks ago
Toronto, Ontario, Canada AppleOne Full timeJob SummaryWe are seeking a skilled Multilingual Customer Experience Specialist to join our team at AppleOne. This hybrid position offers a unique blend of customer service and support, with opportunities for growth and development.About the RoleThis is a full-time opportunity that requires strong communication and problem-solving skills, as well as fluency...
-
Customer Experience Solutions Specialist
4 weeks ago
Toronto, Ontario, Canada ServiceTitan Full timeAbout ServiceTitan: We're reshaping the experience for both businesses and consumers in the trillion-dollar home services industry.We use the term 'Customer Solutions' because we believe 'support' and 'service' are only a piece of what our customers really want: Solutions to their home service needs.We're looking to hire Customer Solutions Specialists who...
-
Customer Service Representative
3 weeks ago
Toronto, Ontario, Canada Zedd Customer Solutions Full timeAbout the RoleLocated in the Scarborough area, this position involves making and/or receiving telephone calls on behalf of our clients. As a bilingual representative for Zedd Customer Solutions, you will perform according to established quality assurance standards and within guidelines set forth by the company and the client.Key ResponsibilitiesContact new...
-
Senior Customer Experience Specialist
3 weeks ago
Toronto, Ontario, Canada Jukebox Full timeWe are looking for an experienced Senior Customer Experience Specialist to join our team in Toronto's Liberty Village. This role requires a skilled communicator and problem solver with vast knowledge of the print industry.About JukeboxJukebox is a global online printing company that serves customers who value high-quality printing and exceptional customer...
-
Business Development Specialist
2 months ago
Toronto, Ontario, Canada beBee Professionals Full timebeBee Professionals is looking for a Business Development Specialist - Customer Experience to help us deliver exceptional customer experiences. The successful candidate will have a Bachelor's degree in Business Administration or a related field, as well as a minimum of two years of customer service experience. They will be responsible for responding to...
-
Toronto, Ontario, Canada Zedd Customer Solutions Full timeAbout Zedd Customer SolutionsWe are a leading customer solutions provider seeking a highly skilled and motivated Bilingual Inbound Sales Representative to join our team in the Scarborough area.Job SummaryThis is a full-time opportunity for an individual who possesses excellent communication skills, a strong work ethic, and a passion for sales and customer...
-
Global Customer Experience Specialist
3 weeks ago
Toronto, Ontario, Canada Scotiabank Full time**About the Role**We are seeking a highly skilled Global Customer Experience Specialist to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and providing expert advice on our products and services.**Key Responsibilities**Provide personalized support to customers through inbound phone...
-
Project Accounting Specialist
6 days ago
Toronto, Ontario, Canada Hays Specialist Recruitment Full time $40 - $45Hays Specialist Recruitment is seeking a highly skilled Project Accounting Specialist to join their team on a contract basis, with the potential for conversion to a permanent position. The ideal candidate will have experience in project accounting and a strong understanding of financial reporting requirements.About the RoleAs a Project Accounting Specialist,...
-
Multilingual Customer Experience Specialist
3 weeks ago
Toronto, Ontario, Canada AppleOne Full timeAbout the RoleWe are seeking a highly skilled Multilingual Customer Experience Specialist to join our team at AppleOne. This is an exciting opportunity for someone who is fluent in French and English, has excellent communication skills, and is able to provide positive solutions to clients.Job OverviewThe successful candidate will be responsible for providing...
-
Multilingual Sales Representative
3 weeks ago
Toronto, Ontario, Canada Zedd Customer Solutions Full timePosition Summary:We are seeking a highly skilled Multilingual Sales Representative to join our team at Zedd Customer Solutions in the Scarborough area. As a key member of our sales team, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services while meeting established quality assurance...
-
Construction Inspection Specialist
4 weeks ago
Toronto, Ontario, Canada Fortune Customer Care Professionals Inc. Full time**Job Summary:**We are seeking a skilled Construction Inspection Specialist to join our team at Fortune Customer Care Professionals Inc. This is a challenging role that requires strong attention to detail, excellent communication skills, and the ability to work independently in a fast-paced environment.The successful candidate will be responsible for...