Help Desk Specialist
5 days ago
BDO is a firm built on positive relationships with our people and clients. Our professionals provide exceptional service, helping clients with advice and insight they can trust.
We offer an award-winning environment that fosters personal and professional growth.
Our Barrie office is looking for a Technical Support Analyst to join the IT team.
- Work as part of the End User Services team, providing IT support services to internal customers within the Northern Ontario region and across Canada.
- Set up desktops and laptops with Firm provided image, configuring user profiles and installing software.
- Provide support for hardware, software, and peripherals.
- Deliver in-person, service desk queue, and remote desktop support.
- Maintain supported computer inventory in the Asset Management Database.
- Utilize effective communication and listening skills to troubleshoot technology issues.
- Prioritize tasks and work in a fast-paced customer service environment.
- Understanding of networks and servers, with previous exposure to a Windows network environment.
- Participate in IT projects when needed.
In this role, you will demonstrate BDO's core values: Integrity, Respect, and Collaboration.
You will understand client industry, challenges, and opportunities, and deliver high-quality work.
You will identify, recommend, and focus on effective service delivery.
You will share in an inclusive and engaging work environment.
You will actively participate in digital tool adoption and strategy implementation.
You will grow your expertise through learning and professional development.
Your RequirementsMinimum 2-3 years of experience in a similar end user services support role.
Certifications such as A+, MCP, MCDST.
Hands-on involvement managing user accounts within Active Directory.
Working knowledge of service management ticketing systems.
Troubleshooting, problem-solving, and analytical skills.
Strong working knowledge of MS Office suite, including Outlook, Windows 11, and Office365.
Familiarity with Microsoft Teams platform.
Exposure to imaging software and software deployment systems.
The ability to learn new technology quickly with minimal supervision.
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