Client Care Coordinator at COMPHYSIO+ Performance Wellness

4 weeks ago


Barrie, Ontario, Canada COMPHYSIO+ Performance Wellness Full time
About the Role

We are seeking a highly skilled Client Care Coordinator to join our team at COMPHYSIO+ Performance Wellness. As a Client Care Coordinator, you will be the first point of contact for our clients and visitors, providing exceptional customer service and ensuring a positive experience for all.

Key Responsibilities
  • Greeting and Communication: Greet clients and visitors professionally, either in person or over the phone, and provide assistance with appointment bookings, billing, and paperwork.
  • Front Desk Duties: Handle all front desk duties with enthusiasm and professionalism, including managing the daily schedule and minimizing canceled appointments.
  • Client Billing and Payments: Receive payments, reconcile petty cash daily, manage client billing cases, accounts receivable, cash, and bad debt.
  • Supporting the Team: Support the Mission, Vision, and core values of the company, and ensure the smooth running of the office, including general housekeeping duties.
Requirements
  • Customer Experience: 2+ years of customer experience considered an asset.
  • Interpersonal Skills: Ability to build positive relationships with high-level interpersonal skills.
  • Communication Skills: Excellent written and verbal communication skills.
  • Time Management: Ability to prioritize tasks according to importance in a fast-paced environment.
  • Multi-Tasking: Multi-tasking capability without compromising on quality.
  • Availability: Dependable, punctual, and able to work flexible working hours, including evenings and Saturdays.
Preferred Qualifications
  • ClinicMaster Cloud and gSuite for Business: Experience using ClinicMaster Cloud and gSuite for Business considered an asset.
About COMPHYSIO+ Performance Wellness

COMPHYSIO+ Performance Wellness is a leading privately-owned PT-owned multi-disciplinary health clinic in Barrie, ON. We are committed to helping our clients be pain-free and move better than ever. We value patient care and have established a culture that fosters best possible outcomes, including extended treatment times, patient education, advanced technology, and a collaborative environment.

We offer exciting growth and development opportunities for our team members. If you are a motivated and customer-focused individual who is passionate about delivering exceptional client care, we encourage you to apply for this exciting opportunity.



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