Order Desk Representative

2 weeks ago


Mississauga, Ontario, Canada Panasonic Full time
About the Role

We are seeking a highly skilled and organized Bilingual Order Desk Representative to join our team at Panasonic Canada Inc.

As a key member of our Order Desk team, you will be responsible for processing customer orders, maintaining accurate records, and providing exceptional customer service.

You will work closely with various internal teams, including account managers, marketing, and finance, to ensure seamless order processing and customer satisfaction.

Key Responsibilities
  • Process customer orders according to detailed departmental programs and maintain accurate records.
  • Prepare and send purchase orders to local vendors, ensuring timely delivery and special pricing requirements.
  • Monitor stock availability and advise customers of backorders, ensuring effective communication and customer satisfaction.
  • Investigate and resolve customer invoicing issues, maintaining accurate records and ensuring compliance with PCI pricing policies.
  • Provide backup support for other LDS Order Desk areas, ensuring continuity of service and meeting business needs.
Requirements
  • High school graduation with 1 year of related work experience.
  • Working knowledge of Microsoft Office, including Excel, and SAP ECC order processing.
  • Excellent problem-solving skills, with the ability to resolve customer complaints and identify potential solutions.
  • Excellent interpersonal and communication skills, with the ability to communicate effectively with customers and internal teams.
  • Bilingualism is an asset.
About Us

Panasonic Canada Inc. is a leading technology provider to businesses, government agencies, and consumers across the region. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.

As a valued member of our team, you will enjoy a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for education and professional development.

Join our team and contribute to our mission of enhancing the well-being of people, communities, and society through innovative technologies and solutions.



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