Library Circulation Specialist

2 months ago

Toronto, Ontario, Canada Tyndale University Full time
Job Summary

The Library Circulation Technician plays a vital role in ensuring the seamless operation of circulation services at Tyndale University Library. This position is responsible for supervising the circulation of library materials, maintaining user accounts, recording statistics, and providing interlibrary loan services to users.

Key Responsibilities
  • Circulation Desk Service
    • Supervise the circulation of library materials, verifying that all sign-outs are within subject limits and organizing the shelving of on-hold items.
    • Handle users' circulation requests and maintain accurate user accounts.
    • Set up and maintain the Reserve collection and send notices regarding overdue materials and fines.
    • Answer basic reference questions and manage the routing of periodicals to faculty.
    • Charge and process fines, advise patrons of relevant Library rules, and order circulation service-related supplies.
    • Manage the retrieval of materials from closed stacks and maintain an environment of professionalism and excellence in customer service.
  • Maintenance and Updating of Records/Reports
    • Compile circulation statistics as requested and generate reports in OCLC WorldShare Management Services.
    • Account and reconcile payments received and update circulation forms and handbooks.
  • Circulation Desk Coverage
    • Create and manage the Circulation Desk schedule for both the Main Library and the ABBA Resource Centre.
    • Provide assistance to the Public Services Librarian in the supervision of Student Library Assistants.
  • General Library Assistance
    • Participate in taking inventory of the collection during the summer semester.
    • Assist in Library projects as needed and provide clerical assistance as required.
  • Interlibrary Loan and Document Delivery
    • Process users' requests for interlibrary loans and document delivery, searching for items through OCLC or Amicus databases and keeping accurate records for statistics.
    • Determine the most efficient and cost-effective source to request loan of needed library materials.
    • Package and invoice items for ILL and document delivery, and communicate with and send library materials to Tyndale Distance Education and Doctor of Ministry students according to Library policies.
    Requirements
    • Education
      • College Library and Information Technician Diploma and a Bachelor's degree, or a Bachelor's degree with three years of experience working in libraries.
      • Knowledge of theological/Biblical studies is preferred.
    • Experience
      • Minimum 2-3 years of relevant experience in an academic setting.
      • Supervisory experience is preferred.
      • Experience with WorldShare Management Services or another integrated library system is preferred.
      • Knowledge of interlibrary loans is preferred.
    • Skills and Abilities
      • Ability to adjust to ongoing technological changes in an atmosphere of continuing automation.
      • Ability to work accurately with details at a fair rate of speed and keep an automated circulation system functioning effectively.
      • Competency in the use of Microsoft Office applications, including Microsoft Word and Excel, and a willingness to be trained in the use of specialized library software.
      • Demonstrated good customer service skills, good interpersonal skills, and good written and verbal communication skills.
      • Able to work independently as well as part of a team.
    • Personal Characteristics
      • A Christian with a keen desire to serve family, church, work, and community.
      • A firm commitment to Tyndale's mission, values, Statement of Faith, and Community Standards Statement.
      • A dependable self-starter, able to work efficiently with minimum supervision.
      • Able to influence and supervise without being the direct manager.
      • Demonstrated maturity, professionalism, and tact, with the ability to interact with various types of people.
      • Patient and intuitive, with a responsive approach to client needs.
      Physical and Mental Demands
      • Considerable stooping/standing.
      • May encounter challenging people from time to time.
      • Important to maintain a calm and professional demeanor, listening to the customer's needs.
      • Moderate physical effort, pushing book carts, lifting piles of heavy books (up to 10 kg).
      • Must be available to work outside regular business hours.
      • Office space is in a public area with regular distractions.
      • Visual and mental concentration required.
      • Working with standard office equipment (computers, photocopiers, etc.).
      Performance Guidelines
      • Satisfied customers with few customer complaints.
      Salary Range

$38,000 to $47,000

Duties and responsibilities that do not constitute a major change may be added, deleted, or changed at any time at the discretion of the supervisor either orally or in writing.

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