Collection Agent

4 days ago


Montreal, Quebec, Canada National Bank Full time
Role Summary

We are seeking a skilled Collection Agent to join our team at National Bank. As a key member of our customer service team, you will be responsible for establishing trust-based relationships with clients, analyzing their financial situations, and providing tailored solutions to help them achieve financial stability.

Key Responsibilities
  • Establish and maintain strong relationships with clients through active listening and empathy
  • Analyze client financial situations to identify areas for improvement and develop personalized solutions
  • Communicate effectively with clients to resolve issues and provide education on financial management
  • Work collaboratively with colleagues to achieve team goals and support client success
Requirements
  • High school diploma or equivalent
  • Customer service and advisory experience
  • Aptitude for building strong relationships and proactively establishing ties with clients
  • Bilingualism (English/French) due to the sector's diverse client base
What We Offer
  • Competitive compensation package
  • Opportunities for career growth and development
  • A dynamic work environment with a focus on employee well-being
  • A comprehensive benefits package, including health and wellness programs, flexible insurance options, and a generous pension plan

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