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Collection Customer Service Representative

2 months ago


Montreal, Quebec, Canada National Bank Full time

About the Role

We are seeking a skilled Collection Customer Service Agent to join our team at National Bank. As a key member of our Collection team, you will play a critical role in helping clients achieve financial stability through personalized payment agreements.

Your Key Responsibilities

  • Develop and implement effective payment plans to meet client needs and financial goals
  • Build strong relationships with clients through empathetic listening and communication
  • Collaborate with internal stakeholders to resolve client issues and concerns
  • Stay up-to-date on industry trends and best practices in collection and customer service

What We Offer

As a Collection Customer Service Agent at National Bank, you will have the opportunity to make a positive impact on clients' lives while advancing your career in a dynamic and supportive environment.