Airport Operations Manager

2 months ago

Richmond, British Columbia, Canada Paladin Airport Security Services Full time
Job Title: Airport Operations Manager

**Job Summary:**

The Airport Operations Manager is a key leadership position responsible for maintaining strong working relationships with first-line supervision, Screening Officers, and the counterpart Manager of Service Delivery within CATSA. This role requires a strong understanding of customer service excellence, leadership, and team management skills.

Key Responsibilities:

  • Manage screening checkpoints to ensure compliance with SLAs
  • Work with labor relations experts to produce an engaged workforce capable of exceeding CATSA deliverables
  • Perform in-depth investigations of performance and misconduct issues with support of Employee Care
  • Actively monitor and reduce incidents, engaging with employees and addressing performance issues promptly
  • Provide leadership, mentoring, and support to SDMs and Screening Officers
  • Lead performance reviews for Screening Officers with feedback from SDMs
  • Collaborate with the People and Culture department to ensure candidates are equipped with the necessary skills, experience, and training to successfully pass their probation periods
  • Exercise an innate understanding of customer service excellence and respond to complaints as they are escalated
  • Collaborate with Compliance Officers to perform audits of screening processes and identify areas of improvement
  • Work closely with the PASS Operations Centre to coordinate the movement of screening officers between different checkpoints to minimize security screening wait times
  • Conduct security briefings with SDMs and Screening Officers to ensure adherence to security notices, bulletins, and directives
  • Build and maintain strong working relationships with employees and key stakeholders, including CATSA and Union representatives
  • Align all operational screening roles with Paladin's CARE culture to drive continuous improvement, accountability, respect, and excellence

Requirements:

  • Minimum of 5 years managerial experience, managing a large workforce
  • Previous experience managing unionized employees would be an asset
  • Previous experience in a similar role of resource deployment
  • Leadership and team management skills
  • Previous experience in aviation security or a related field
  • Strong organizational and communication skills
  • Ability to analyze data and make strategic decisions in real-time
  • Familiarity with aviation industry regulations and standards
  • Valid Class 5 BC Driver's License
  • Ability to successfully complete Occupational First Aid Level 1
  • A related diploma or bachelor's degree would be considered an asset
  • Ability to acquire Transportation Security Clearance (TSC)
  • Ability to successfully complete Airside Vehicle Operator's Permit (AVOP) Training and obtain D/A certification
  • Ability to successfully complete Aeronautical Radio Operator's Certificate (A-ROC)

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