Service Support Specialist
1 month ago
Finning International Inc. is seeking a highly skilled Service Support Representative to join our team. As a key member of our Customer Support Operations team, you will play a critical role in ensuring exceptional customer experiences through strategic customer management, repair scope development, quoting, and project management of technical repairs and service in both the shop and field.
Key Responsibilities:- Provide expert advice and guidance on customer service requests, troubleshooting and identifying customer issues, and recommending repairs.
- Research, develop, and provide estimated completion dates based on identified scope of work.
- Recommend and provide alternate solutions or options to customers.
- Manage all customer service and warranty repair processes, ensuring compliance with service-related policies.
- Develop and deliver detailed work breakdown structures, with defined tasks, resource requirements, and schedules.
- Develop a communication plan to ensure a clear understanding of service requests, timelines, and deliverables, incorporating all key stakeholders.
- Engage with service supervisors to participate in pre, mid, and post-job meetings, as well as daily scheduling/planning meetings with key stakeholders.
- 2+ years of experience in technical service, parts, warranty, or repair from a dealership or similar industry, prior Caterpillar product line preferred.
- Completion of technical training and education in a relevant area, such as Heavy Equipment Technician (HET) or other disciplines, would be an asset.
- Red Seal certification would be beneficial.
- Strong communication (both verbal and written) and demonstrated mechanical aptitude, project management, and prior customer service experience.
- Project Management training (PMP) would be an asset.
- Strong business and financial acumen, the ability to develop budgets/estimates, and manage costs/identify risks.
- High proficiency in Microsoft applications, specifically Access, Excel, and Word.
- A competitive salary range of $80,000 - $100,000 annually.
- A flexible option plan with varying levels of coverage from day one.
- Matching pension contributions to help you save for the future.
- Employee Share Purchase program with matching contributions.
- RRSP and TFSA options through Sunlife.
- Paid vacation with an increasing allowance based on years of service.
- Training opportunities to learn about Caterpillar equipment.
We are committed to creating a diverse and inclusive environment and actively encourage all individuals to express themselves and achieve their full potential. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
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Kamloops, British Columbia, Canada NEXUS Community Support Society Full timeAbout the RoleWe are seeking a dedicated and compassionate Community Support Worker to join our team at NEXUS Community Support Society.Key ResponsibilitiesWork collaboratively with individuals and their support networks to develop and implement personalized plans.Facilitate community inclusion and participation in various settings, promoting social...
