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Guest Services Representative

2 months ago

Vancouver, British Columbia, Canada Accor Full time
Guest Service Agent

As a Guest Service Agent at our eco-conscious hotel, you will be the first point of contact for our guests, setting the tone for their stay with us. Your exceptional service skills and attention to detail will ensure that every guest feels welcome and valued.

Key Responsibilities:
  • Greet and check-in guests, responding to their requests and resolving any issues promptly.
  • Promote our hotel facilities and services, creating personalized experiences for our guests.
  • Maintain accurate records of daily transactions and handle cash handling duties.
  • Handle guest requests effectively and promptly, ensuring their stay is memorable and enjoyable.
  • Monitor rooms' inventory to maximize revenue and serve as a sales agent promoting hotel services.
Requirements:
  • Service-focused personality with previous front desk experience.
  • Post-secondary education in Hotel Management an asset.
  • Computer literacy with Opera experience an asset.
  • Professional appearance and demeanor.
  • A passion for Guest Service and a skill for anticipating guest needs.
  • Ability to work in a team environment and under pressure.
What We Offer:
  • A competitive hourly rate of $29.85.
  • A comprehensive benefit plan, including medical, dental, and vision coverage.
  • A pension plan and access to our colleague travel discount program.
  • Opportunities for professional growth and development through our Academies.

We are an inclusive company, committed to diversity and inclusion. If you are passionate about delivering exceptional guest service and have a strong work ethic, we encourage you to apply for this exciting opportunity.