Guest Services Representative
2 days ago
We are seeking a highly skilled Guest Services Agent to join our team at Marriott International. As a Guest Services Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities- Process guest check-ins, check-outs, room assignments, and room change/late check-out requests.
- Secure payment and activate/reissue room keys.
- Verify and adjust billing for guests.
- Communicate with staff when guests are waiting for an available room.
- Advise guests of messages and clear departures in the computer system.
- Coordinate with Housekeeping to track room status and guest concerns.
- File guest paperwork or documentation.
- Operate the telephone switchboard station.
- Run and check daily reports, contingency lists, and credit card authorization reports.
- Supply guests with directions and information.
- Answer, record, and process all guest calls, requests, questions, or concerns.
- High school diploma or equivalent.
- No related work experience required.
- No supervisory experience required.
- No license or certification required.
Marriott International offers a competitive salary, starting at $21.00 per hour, with opportunities for growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.
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