Technical Support Specialist

3 weeks ago


Gatineau, Canada Brookfield Renewable Full time
About Brookfield Renewable

Brookfield Renewable is a global leader in the renewable energy sector, with a portfolio of over 33,000 megawatts of capacity across North America, South America, Europe, India, and China. We're committed to decarbonization and energy sustainability, making us an attractive employer for those passionate about making a positive impact.

Salary Information

The estimated annual salary for this position is $60,000 - $80,000, depending on experience and qualifications. Our competitive compensation package includes a defined contribution pension plan, health benefits, and a bonus structure.

Job Description

We're seeking an IT Help Desk Technician to join our team at Brookfield Renewable. As a key member of our IT End User Services group, you'll be responsible for resolving incidents, problems, and requests from Brookfield staff via phone call, email, and ServiceNow portal.

  • Receive, act on, and triage requests to the IT team
  • Provide Level 1 and 1.5 support, including password resets, software installs/uninstalls, operating system (Windows 10) and hardware issues, mobile device management, printer setup, and asset management

You'll work closely with our team to resolve complex technical issues and provide exceptional customer service to our employees.

Required Skills and Qualifications

To be successful in this role, you'll need:

  • College Diploma or bachelor's degree in Information Technology, Computer Programming / Science, Engineering, or other related field
  • Equivalent work experience will be accepted
  • Strong time management skills and ability to manage multiple priorities
  • Customer-centric mindset and strong interpersonal skills
  • Exceptional problem-solving ability and ability to articulate solutions clearly and effectively
  • Experience using ServiceNow as a ticketing system
  • Functional knowledge of Windows 7 and Windows 10 enterprise deployments
  • Fluency in English and French is required
Benefits

We offer a comprehensive benefits package that includes:

  • A competitive salary range of $60,000 - $80,000 per year
  • A defined contribution pension plan
  • Health benefits
  • A bonus structure
  • A dynamic and collaborative work environment
  • Ongoing training and professional development opportunities
Diversity & Inclusion

At Brookfield Renewable, we're committed to creating an inclusive and diverse workplace where everyone feels valued and respected. We welcome applications from qualified candidates who share our values and are passionate about making a positive impact in the renewable energy sector.



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