Technical Support Specialist

1 week ago


Gatineau, Quebec, Canada Brookfield Renewable Full time

About Us

Brookfield Renewable is one of the world's leading owners, operators, and developers of renewable power, with a portfolio that spans North America, South America, Europe, India, and China. Our assets total almost 33,000 megawatts of capacity and over 7,000 generating facilities globally.

The Role

We are seeking an IT Service Desk Analyst to join our team at Brookfield Renewable. As a key member of our IT End User Services group, you will be responsible for resolving incidents, problems, and requests from our staff via phone, email, and our ServiceNow portal.

Key Responsibilities

  • Receive and triage requests from staff, including password resets, software installation, operating system and hardware issues, and printer setup
  • Provide Level 1 and 1.5 support, including remote assistance via TeamViewer and SCCM
  • Assist in asset management and tracking of hardware and software assets
  • Work on a rotating basis to provide after-hours support once every 4-6 weeks

Requirements

  • College Diploma or bachelor's degree in Information Technology, Computer Programming / Science, Engineering, or related field
  • Equivalent work experience accepted
  • Strong time management skills, able to manage multiple priorities and work on multiple tickets at once
  • Customer-centric mindset and strong interpersonal skills
  • Exceptional problem-solving ability
  • Ability to articulate solutions clearly and effectively to non-technical colleagues
  • Experience using ServiceNow as a ticketing system
  • Functional knowledge of Windows 7 and Windows 10 enterprise deployments
  • Understanding of Group Policy structure an asset

Benefits

Our competitive salary range for this position is $60,000-$80,000 per year, depending on experience. We also offer a bonus structure, health benefits program, and defined contribution pension plan. At Brookfield Renewable, we cultivate a culture where we invest in your growth and development, offering opportunities to tap into your potential.

About Working Here

At Brookfield, your goals are a priority. We strive to create opportunities to recognize you in meaningful ways, including a competitive salary, bonus structure, health benefits program, and defined contribution pension plan. Our spaces are open, dynamic, and collaborative, giving you access to different businesses and teams. For your wellbeing, our building is equipped with a modern gym, bike storage, and healthy snacks and drinks.



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