Infrastructure Liaison

4 weeks ago


Oakville, Ontario, Canada Halton Region Full time

As a key member of the Halton Region team, the Infrastructure Liaison will play a vital role in supporting significant road, water, and wastewater infrastructure construction projects. This position will be responsible for providing exceptional customer service and ensuring that the public is informed and engaged throughout the project lifecycle.

Key Responsibilities:

  • Act as a single point of contact for customer inquiries and issues related to assigned Regional infrastructure construction projects.
  • Develop and maintain a deep understanding of assigned projects, including their context within the overall 10-year capital delivery plan.
  • Provide information and support to the Divisional and Departmental leadership team, as needed.
  • Maintain accurate documentation of all customer inquiries and responses.
  • Assist in the development of project-specific communications strategies and plans.

Requirements:

  • Post-secondary education in Engineering and/or Business.
  • Minimum 3 years of relevant experience in customer service or public relations, preferably in an Engineering/Construction environment.
  • Excellent problem-solving and complaint resolution skills, with the ability to maintain composure in challenging situations.
  • Strong verbal and written communication skills, with proficiency in drafting responses and other forms of correspondence.


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